Housing Solutions Supervisor, CalAIM

Housing Solutions Supervisor, Cal

AIM MERCY HOUSE

•3.5 Santa Ana, CA Job Details Full-time $27•$28 an hour 10 hours ago Benefits Paid training Mileage reimbursement Health insurance Dental insurance Flexible spending account Paid time off On-the-job training Employee assistance program Vision insurance 403(b) Opportunities for advancement Referral program Qualifications Computer operation Employee relationship building Emergency response in crisis intervention Driver's License Productivity software Working with individuals from underserved communities

Full Job Description Status:

Full-time, Non-Exempt Payrate:

$27.00•$28.00/hour

Schedule:

Monday•Friday 8:30 am•5:00 pm

Note:

This position requires a flexible work schedule including some weekends, morning and evening shifts, and reliable transportation.

Mission Statement:

"To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services."

Benefits Offered:

100% employer-paid medical insurance at base tier Voluntary dental and vision coverage Paid Time Off (PTO) Flexible Spending Account (FSA) Employee Assistance Program (EAP) 403(b) retirement plan with up to 3% employer matching Paid on-the-job training and orientation Mileage reimbursement Employee referral program Opportunities for professional growth and advancement

Job Summary:

The Housing Solutions Supervisor is responsible for supporting and motivating approximately 5-7 Housing Solutions Case Managers and maintains a small caseload of 5-7 clients. The Housing Solutions Supervisor is responsible for ongoing needs assessments, personal housing stability and service plans, implementation, support, information, referrals, and advocacy for individuals in a Mercy House Housing Solutions Program. This position requires successful working relationships with clients that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine clients' self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma-informed and client-focused strategies.

Essential Duties and Responsibilities:

Client/Service Delivery Maintain a caseload of 5-7 clients, and meet with clients based on their needs and in compliance with grant requirements Utilize harm reduction interventions and methodologies to provide client-centered services that keep clients in housing Utilize skills regarding crisis prevention and intervention Assist clients to build their strengths and recognize their needs in a respectful manner Visit and inspect resident apartments to ensure that they are properly maintained Be knowledgeable of community resources and refer clients as needed. Facilitate relationship building between landlords/caretakers and clients. Keep accurate, up-to-date case files including documentation on all clients, including but not limited to individual service plans, emergency plans, and case notes in Cal Optima Connect, etc. Complete all paperwork in a timely and accurate manner that ensures payment to the agency from various sources Team Management Supervise approximately 5-7 Housing Solutions Case Managers, facilitating optimal performance. Demonstrate leadership and team building qualities to implement the mission, ensuring quality services and core values of the agency Train and direct new Case Managers and assist them with day-to-day questions relating to the completion of their job assignments Oversee quality control of Case Files on a quarterly basis to ensure accurate, up-to-date documentation on all clients, including but not limited to individual service plans, emergency plans, case notes in CalOptima, etc. Provide support and guidance to Case Managers as necessary Coordinate trainings and orientations as needed Meet with identified staff individually, bi-monthly or as needed Facilitate team meetings, bi-monthly or as needed Conduct 90-day probation and annual reviews for Case Managers Approve Absence from Work requests Approve staff's Paycom submissions, ensuring that submissions are submitted correctly and by the deadline provided by Human Resources Approve and monitor monthly mileage reimbursement requests Keep track and review monthly invoices Keep up with the after-hour cellphone that is assigned to program staff and provide on call coverage as needed Miscellaneous Assist Program Manager in overseeing the day-to-day operations for the CalAIM Program in Manager's absence Attend staff and community meetings as assigned by the Program Manager or Regional Director Attend trainings that increase knowledge of effectively meeting clients' needs Willingness to gain knowledge and understanding of Adult Rehabilitative, Mental Health Services and Substance Abuse Treatments, etc. Other duties as assigned

Requirements:

Education and Experience:

Bachelor's Degree, Social Work (or related field) with experience working in recovery, mental health, co-occurring disorders is preferred Candidates with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations and have a working knowledge of mental health and addictions issues are welcome to apply Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs Management, supervisory, or lead experience is of significant value General A valid CA driver's license, proof of insurance, and a reliable vehicle are required. Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc. Ability to work effectively with a diverse population; plan, organize and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Dependability, responsibility, and the ability to communicate effectively and respectfully Proficiency in Microsoft Office programs and computer literacy are required Physical Requirements Ability to lift up to 50 pounds Prolonged periods of sitting at a desk and working on a computer