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Job Description
Case Manager provide case management services to participants receiving Community Support (CS) service. Current CS services include access to housing navigation, tenancy and sustainability services, housing deposits, meals/medically tailored meals, and respite services. CMI's also coordinate care with Case Managers II and III/ECM lead care manager to access housing, medical, social, education, and other services. This includes direct assistance in gaining access to CS services, coordination of care, development and oversight of a case plan, and linkage to appropriate services. Case Management is on behalf id the program participant and provides management of the case in collaboration with client.
SUPERVISION RECEIVED AND EXERCISED
The Case Manager I classification receives direction from the Program Manager. Employees designated as Case Manager Level II and III may also provide additional guidance and instruction to the Level I classification, at the direction of the Program Manager.
ESSENTIAL FUNCTION STATEMENTS
Essential responsibilities and duties may include, but are not limited to, the following: Development of an individualized integrated care plan; including housing plan. Referral and related activities to help the program participant obtain needed services. Conduct regular case plan and update as needed for change in need for services. Documentation of services in case plan. Conduct a needs assessment of program participant/member to determine eligibility and appropriate services, needs (i.e., ECM/CS services) Assist with TAR submission for ECM/CS members/clients.
QUALIFICATIONS
Knowledge of:
Principle and practices of leadership, motivation, team building, and conflict resolution. Principles of business writing, basic presentations, proper grammar, spelling, punctuation, and composition of participant and agency documents. Office procedures, business mathematics application, computer office equipment and procedures and statistical recordkeeping methods. Principles and procedures of record keeping, reporting, and filling systems. Principles, practices and knowledge of Federal and State, and local laws of residential programs. CalAIM Enhanced Case Management (ECM) and Community Support (CS) services.
Ability to:
Provide services that meet Culturally and Linguistically Appropriate Services (CLAS) Standards, that are respectful of and responsive to each person's culture and communication needs, and consider the client's cultural health benefits, preferred language(s), health literacy levels, and other communication needs. Consistently exercise discretion and judgement to analyze case plans and decides what actions are necessary. Maintain an active case load providing interventions as needed. Collaborate with program team to establish foundation for program participant's case plan. Work with participant on a day-to-day basis using professional judgement and discretion to guide participant through case plan. Assist in development, implementation and revision of case/treatment plan and monitor progress towards goals. Consult and corporate with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals. operate and maintain data entry systems utilized for program outcomes, reporting, such as HMIS, Kareo EHR, AVATAR, Apricot, CalOMS, etc. if applicable. Provide crisis management and individual and group activities. Maintain client and program records in accordance with applicable standards and regulations; requirement to track and provide data to the PHP. Participate in any required training. Perform other duties as assigned.
Required Skills:
Provide services that meet Culturally and Linguistically Appropriate Services (CLAS) Standards, that are respectful of and responsive to each person's culture and communication needs, and consider the client's cultural health beliefs, preferred language(s), health and literacy levels, and other communication needs. Consistently exercise discretion and judgment to analyze case plans and decide what actions are necessary. Maintain an active caseload 25-1. Collaborate with interdisciplinary team to establish foundation for program participant's case plan. Work with client on a day-to-day basis using professional judgment and discretion to guide client through case plan. Assist in development, implementation and revision of case/treatment plans and monitor progress toward goals. Consult and cooperate with community systems to facilitate linkage, referral, crisis management, advocacy, and follow up with the focus on attaining treatment goals. Operate and maintain data entry systems utilized for program outcomes, reporting, such as HMIS, Kareo EHR, AVATAR, Apricot, CalOMS, etc. if applicable. Provide crisis management and individual and group activities. Maintain Member/participant documentation records in accordance with applicable standards and regulations. Perform other duties as assigned.
Education/Work Experience:
Any combination of experience and training that would likely provide the required knowledge and abilities in qualifying. A typical way to obtain knowledge and abilities would be: Minimum Requirements High School Diploma or GED, and; 1-2 years social service experience or; Associate degree in social services or related field or; AOD Counselor Certification or registered intern recognized by DHCS.
Physical Demands:
Essential and marginal functions may require maintaining physical condition necessary for sitting or standing for prolonged periods of time in both indoor office and external program environment; occasional bending and stopping, computer, and operating assigned equipment. Reasonable accommodations for physical requirements will be considered and made on a case-by-case basis. Requests for reasonable accommodation may be made to human resources.
Special Requirements :
Must possess current and valid California driver's license, including a driving record acceptable to F&H insurance company. Must pass criminal background screening. Must meet minimum requirements to access and use program data entry systems. Completion of a pre-employment drug screening and post-employment drug or alcohol tests upon reasonable suspicion of use. Must be insurable by F&H insurance carriers. Be available for call-back to program as needed. Provide required proof of legal right to work in the United States. Must provide T.B. clearance from a medical professional. Must provide DMV print out. Must be able to support a flexible schedule, including evening, nights, weekends and graveyard shifts. Shall maintain
CPR/First Aid Certification Job Type:
Full-time Pay:
$26.00 - $28.00 per hour
Benefits:
Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance
