Case Manager

The Case Manager provides non-clinical, guest-centered services to adult individuals experiencing homelessness. This role focuses on addressing Social Determinants of Health (SDOH) by supporting guests in obtaining identification, accessing benefits, securing housing resources, and connecting with community-based services. Working collaboratively with guests (the unhoused population we serve), the Case Manager conducts needs assessments, develops individualized service plans, and coordinates care to promote stability and self-sufficiency. This position also serves as a liaison between guests and external agencies, advocating on their behalf and helping navigate complex systems. The ultimate goal is to support progress toward housing stability, access to essential resources, employment, and long-term independence. Primary Responsibilities Assessment & Service Planning Conduct intake and ongoing assessments to identify guest needs, strengths, barriers, and Social Determinants of Health (SDOH). Develop, implement, and update individualized service plans that support housing stability, resource access, and self-sufficiency. Case Management and Resource Coordination Provide ongoing case management, goal tracking, and follow-up through regular guest meetings. Assist guests in navigating housing, benefits, healthcare, transportation, employment, legal, and community service systems. Coordinate referrals and serve as a liaison between guests and service providers to ensure access to needed resources. Advocate on behalf of guests with agencies, landlords, healthcare providers, and community partners. Benefits, Documentation and Housing Support Assist guests in obtaining and maintaining identification, benefits, and essential documentation, including birth certificates, Social Security cards, state identification, Medicaid, and SNAP benefits. Support completion, submission, renewal, and follow-up of applications and required documentation. Assist with housing applications, program compliance, placement, and retention efforts. Documentation and Compliance Maintain accurate, timely, and complete case records, including assessments, service plans, referrals, progress notes, and outcomes. Ensure documentation complies with organizational, funding, regulatory, privacy, and confidentiality requirements. Collaboration and Professional Conduct Participate in team meetings and case conferences. Communicate effectively with internal staff and external partners. Maintain professional boundaries, ethical standards, and compliance with organizational policies and procedures.

Qualifications Required:

Bachelor's degree in human services or related field Minimum one (1) year experience providing case management or social services to individuals experiencing homelessness or housing instability Knowledge of Social Determinants of Health and community resources Strong organizational, documentation, and advocacy skills Basic computer proficiency and experience with electronic case management systems Ability to pass required background checks Ability to pass urine drug screen Preferred Qualifications Experience in shelter, day center, or housing programs Familiarity with Medicaid, SNAP, SSI/SSDI, and housing systems Experience coordinating services across multiple agencies Bilingual or culturally specific competencies Work Environment and Physical Requirements Primarily homeless shelter based with some community coordination Ability to walk, stand, and move throughout the facility Ability to work in a fast paced, high needs environment Occasional evening or weekend hours as required The successful candidate: Must be drug-free, including THC, and willing to submit to random drug and alcohol screening. Demonstrates alignment with Advance Pathways' vision and mission. Maintains a positive, growth-oriented mindset and contributes to collaborative problem-solving. Strong time management skills with the ability to meet deadlines consistently. Excellent written and verbal communication skills. Strong administrative and organizational skills. Able to work independently with minimal supervision while maintaining accountability and performance standards.

Compensation & Benefits:

Compensation dependent on experience, beginning at $28/hour

Paid Time Off:

Begins at 2 weeks per year Sick time: Accrued at a rate of 1 hour per every 30 hours worked

Holidays:

10 paid holidays annually

Retirement:

403(b) plan with a 3% employer match (vesting schedule applies)

Health Insurance:

Comprehensive medical, dental, and vision coverage. Advance, Inc. offers to pay 80% of the health, dental, and vision insurance premium for you (family members are an additional expense) valued at over $10,000 annually.

Pay:

$28.00 - $30.86 per hour

Benefits:

403(b) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person