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Senior Case Manager (Negotiations & Settlements)
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The Ward Law Group, PL
Hialeah, FL (In Person)
$105,000 Salary, Full-Time
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Job Description
Company DescriptionThe Ward Law Group, recognized as one of the Best Places to Work for consecutive years, is where your work truly matters. We serve our community with compassion and excellence, empowering our employees to deliver real results for our clients.
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.
Job DescriptionRole OverviewThe Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm's personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department.
This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.
Key ResponsibilitiesLead, manage, and develop a high-performing team of senior case managersDrive monthly settlement performance and ensure achievement of departmental KPIs and targetsConduct regular one-on-one meetings, coaching sessions, and performance evaluationsMonitor pipeline, case progression, projections, and closing outcomesHold team members accountable to productivity, quality, and client service standardsOversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlementsHandle escalated client matters and ensure timely, professional resolutionAnalyze performance data and generate reports to identify trends and improvement opportunitiesImplement and maintain quality control standards through audits and process oversightIdentify operational gaps and drive workflow improvements and efficienciesDevelop internal talent, build leadership capability, and support succession planningParticipate in hiring, onboarding, and training of new team membersEnsure compliance with firm policies, legal standards, and internal proceduresWork EnvironmentFull-time, on-site position based in Miami Lakes, FLFast-paced, high-performance environment with measurable goals and accountability standardsCollaborative team setting with a strong focus on results, continuous improvement, and client outcomesRequires the ability to manage multiple priorities and adapt to changing business needsOccasional weekend availability may be required for training or business needsBenefitsCompetitive salary ($85,000 - $125,000 annually) plus BONUSPerformance-driven environment with opportunities for advancementProfessional development and leadership growth opportunitiesCollaborative and high-impact team cultureOpportunity to play a key role in a growing, nationally expanding law firmApplication ProcessApplications are open to qualified candidates with relevant legal or insurance experience.
This position is ideal for experienced case management leaders seeking to contribute to a high-impact personal injury law firm with a strong focus on client service, operational excellence, and settlement performance.
QualificationsQualifications and SkillsMinimum of 2+ years of management experience in a performance-driven environmentMinimum of 2+ years of experience in personal injury law and settlement negotiationsProven track record of leading teams and consistently meeting or exceeding performance targetsStrong leadership, coaching, and team development capabilitiesExcellent communication and interpersonal skillsData-driven with the ability to analyze metrics and drive decision-makingExperience with case management systems (Litify preferred)Proficiency in Microsoft Office (Excel, Word, Outlook)Highly organized with the ability to manage multiple prioritiesBilingual (English/Spanish) is preferred but not required
Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
Your talent, skills and experience will be rewarded with a competitive compensation package.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.#LI-JE1
We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, growth, and service — to our clients, teammates, and community.
Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results.
Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas.
Job DescriptionRole OverviewThe Manager of Senior Case Management (Negotiations & Settlements) is a high-impact leadership role responsible for driving team performance, settlement outcomes, and operational excellence within the firm's personal injury practice. This position oversees a team of senior case managers and is accountable for meeting aggressive settlement targets, maintaining high-quality client service, and building a scalable, results-driven department.
This role is fully on-site in Miami Lakes and is designed for a leader who thrives in a fast-paced, performance-focused environment and is motivated by accountability, measurable results, and team development.
Key ResponsibilitiesLead, manage, and develop a high-performing team of senior case managersDrive monthly settlement performance and ensure achievement of departmental KPIs and targetsConduct regular one-on-one meetings, coaching sessions, and performance evaluationsMonitor pipeline, case progression, projections, and closing outcomesHold team members accountable to productivity, quality, and client service standardsOversee the full lifecycle of case management, including client communication, negotiations, documentation, and settlementsHandle escalated client matters and ensure timely, professional resolutionAnalyze performance data and generate reports to identify trends and improvement opportunitiesImplement and maintain quality control standards through audits and process oversightIdentify operational gaps and drive workflow improvements and efficienciesDevelop internal talent, build leadership capability, and support succession planningParticipate in hiring, onboarding, and training of new team membersEnsure compliance with firm policies, legal standards, and internal proceduresWork EnvironmentFull-time, on-site position based in Miami Lakes, FLFast-paced, high-performance environment with measurable goals and accountability standardsCollaborative team setting with a strong focus on results, continuous improvement, and client outcomesRequires the ability to manage multiple priorities and adapt to changing business needsOccasional weekend availability may be required for training or business needsBenefitsCompetitive salary ($85,000 - $125,000 annually) plus BONUSPerformance-driven environment with opportunities for advancementProfessional development and leadership growth opportunitiesCollaborative and high-impact team cultureOpportunity to play a key role in a growing, nationally expanding law firmApplication ProcessApplications are open to qualified candidates with relevant legal or insurance experience.
This position is ideal for experienced case management leaders seeking to contribute to a high-impact personal injury law firm with a strong focus on client service, operational excellence, and settlement performance.
QualificationsQualifications and SkillsMinimum of 2+ years of management experience in a performance-driven environmentMinimum of 2+ years of experience in personal injury law and settlement negotiationsProven track record of leading teams and consistently meeting or exceeding performance targetsStrong leadership, coaching, and team development capabilitiesExcellent communication and interpersonal skillsData-driven with the ability to analyze metrics and drive decision-makingExperience with case management systems (Litify preferred)Proficiency in Microsoft Office (Excel, Word, Outlook)Highly organized with the ability to manage multiple prioritiesBilingual (English/Spanish) is preferred but not required
Additional InformationPaid Time Off:
All employees who work 30 hours per week and above qualify for Paid Time Off. You will accrue a total of 4.62 hours per pay period for a total of three (3) weeks per year.Health Benefits:
All employees who work 30 hours per week and above will be eligible for benefits starting on the 1st day of the month following their start date. The firm covers a fixed amount which typically covers 40 - 65% of the employee premium, depending on the selected plan. The medical insurance plans include options for national coverage and free mental health services. There are also dental plans (with unlimited coverage) and vision plans to choose from at the employee's expense.Disability Benefits:
All employees who work 30 hours per week will have Short-term and Long-term Disability benefits, paid for by the firm.Life Insurance:
For all employees who work 30 hours per week and above, the firm provides 1X earnings life insurance coverage paid for by the firm. In addition, you will receive a Firm paid accidental death and dismemberment benefit that matches your life insurance coverage.Supplemental insurance options include Critical Illness, Accident, Cancer, Hospital Confinement Indemnity insurance, Term Life insurance, and Whole life insurance
Retirement:
All employees who work 30 hours per week and above qualify for the 401(K) plan. After the employee completes one year of service, the firm will match 100% of the first 3% of employee contributions and 50% on the next 2%, with immediate vesting.Your talent, skills and experience will be rewarded with a competitive compensation package.
The Ward Law Group is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at The Ward Law Group via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from The Ward Law Group HR/Recruitment will be deemed the sole property of The Ward Law Group. No fee will be paid in the event the candidate is hired by The Ward Law Group as a result of the referral or through other means.#LI-JE1