Job Description
SUMMARY:
The Case Manager Aide provides direct support to the Case Managers in assisting individuals and families experiencing homelessness. The Case Aide supports programs clients with access resources, improve their social functioning, and maximize their overall well-being by offering guidance, referrals, and follow-up services. The role involves working closely with Program Director, Case Managers, program clients, community agencies, and internal stakeholders to ensure effective service delivery. ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist Case Managers in conducting intake interviews with families or individuals to assess their needs, eligibility, and available services. Support families or individuals by providing guidance on accessing housing assistance, employment services, childcare, healthcare, and other social services. Help maintain accurate and updated case files, documentation, and service plans in accordance with agency guidelines and funder requirements. Schedule and coordinate client appointments, referrals, and transportation as needed. Serve as a liaison between clients and external service providers to ensure timely and effective assistance. Provide emotional support and crisis intervention when needed, under the supervision of the Program Director. Assist in organizing and facilitating workshops or informational sessions on housing, employment, financial literacy, and other essential topics. Ensure that families understand shelter rules, expectations, and available support services. Maintain confidentiality and comply with HIPAA regulations regarding client information. Assist in preparing reports, documentation, and other required materials for the agency and funders. Work collaboratively with shelter staff, volunteers, and community partners to support program goals. Participate in team meetings, training, and ongoing professional development activities. OTHER RESPONSIBILITIES
Complies with all applicable training requirements. Complies with all company safety, personnel and operational policies and procedures. Complies with work schedule to ensure effective operations of Agency programs. Contributes positively as a member of a productive and cooperative team. Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Able to speak, write and understand English. Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups. Flexible work schedule including evenings, nights, weekends and holidays. Ability to set appropriate limits, work under deadlines and multi-task. Ability to organize, prioritize, self motivate, and deliver results. Excellent communication and listening skills. Possess strong work ethics. Successfully pass a FDLE Level II background screening. Valid Florida driver's license, ability to drive van or bus and have reliable transportation. Mission driven attitude supplemented with integrity and passion. Adherence to the highest ethical standards, personally and professionally. A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance. Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values. Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God. ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
Commitment to empower others to solve their own problems Conviction about the capacity of people to grow and change Ability to establish a respectful relationship with persons served to help them, gain skills and confidence Ability to work collaboratively with other personnel and/or service providers or professionals Capacity to maintain a helping role and to intervene appropriately to meet service goals Ability to set appropriate limits Knowledge of local community resources EDUCATION AND EXPERIENCE
High school diploma or equivalent required; associate's or bachelor's degree in social work, human services, or a related field preferred. Minimum of one year of experience in case management support, social services, or a related field. Experience working with vulnerable populations, including displaced individuals and families, is highly desirable. Bilingual (English/Spanish ) is a plus. Catholic Charities, Diocese of St. Petersburg, Inc. is an Equal Opportunity Employer. Catholic Charities, Diocese of St. Petersburg, Inc. participates in US E-Verify. Job Type:
Full-time Pay:
$19.00 per hour Benefits:
Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location:
In person
