Personal Injury Case Manager

Personal Injury Case Manager The Morgan Law Group, P.A. - 3.7 Miami, FL Job Details 15 hours ago Qualifications Customer inquiry handling Full Job Description We are seeking an experienced and proactive Personal Injury Case Manager to oversee personal injury matters from claim initiation through settlement, reductions, disbursement, and final case closure. This role serves as a key point of contact for clients, insurance carriers, medical providers, lienholders, and attorneys, ensuring each case progresses efficiently while delivering exceptional client service and communication throughout the lifecycle of the case. The ideal candidate is highly organized, detail-oriented, and client-focused, with the ability to independently manage a high-volume caseload in a fast-paced environment. The successful candidate will work closely with attorneys and internal teams to ensure timely case progression, accurate documentation, and a positive client experience from intake through resolution.

Responsibilities:

Claim Initiation & Case Setup Initiate insurance claims by contacting carriers and obtaining claim numbers. Request accident reports and supporting documentation. Set up and maintain case files in the case management system, ensuring accuracy and completeness. Document all communications with clients, insurance carriers, medical providers, and lienholders. Client & Medical Treatment Coordination Serve as the primary point of contact for clients throughout the case lifecycle. Coordinate medical treatment and assist clients with scheduling and provider communication. Track treatment progress and maintain consistent documentation. Provide regular updates and manage client expectations. Medical Records & Billing Management Request, gather, and organize medical records and billing statements. Follow up on outstanding records, bills, and documentation. Ensure all treatment and billing information is accurately reflected in the case file. Demand Preparation & Case Progression Prepare comprehensive, case-specific demand letters for settlement negotiations. Collaborate with attorneys to ensure demands are complete and timely. Monitor case progression and escalate issues as needed to meet internal service standards. Maintain accurate and timely case updates in the case management system. Settlement Review & Reductions Review settlement files promptly upon resolution. Confirm medical treatment and property damage matters are finalized. Identify outstanding balances and lienholders. Request and negotiate reductions with medical providers and insurance lienholders, including Medicare, Medicaid, ERISA plans, and private carriers. Obtain and document written confirmation of negotiated reductions. Client Communication & Settlement Explanation Keep clients informed throughout the settlement and reduction process. Review finalized reductions and estimated net recovery with clients after attorney approval. Respond to client inquiries professionally and promptly. Finalization & Case Closure Prepare detailed closing statements outlining settlement funds, fees, costs, reductions, and client disbursement. Coordinate execution of settlement documents and releases. Arrange final payments to medical providers and lienholders. Ensure all final documentation is uploaded and cases are closed in the case management system. Send post-case Google review requests to clients.

Qualifications:

Prior experience as a Personal Injury Case Manager or in a similar pre-litigation role preferred, but not required Strong understanding of personal injury claims handling, medical treatment coordination, and settlement processes Experience negotiating medical bills, liens, and reductions is a plus Excellent written, verbal, and interpersonal communication skills Strong organizational skills with exceptional attention to detail Ability to independently manage and prioritize a high-volume caseload in a fast-paced environment Proficiency with case management software and Microsoft Office applications Ability to work collaboratively with attorneys, clients, medical providers, and internal teams to ensure efficient case progression About Company The Morgan Law Group is a fast-paced, client-focused law firm dedicated to delivering exceptional results.