CASE MANAGER

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GENERAL DESCRIPTION

This is a full-time (non-exempt) position responsible to the Program Director for receiving referrals and completing field visits to process intake of new consumers and reassessing existing consumers. Develop informal support systems in the community when there is insufficient family support available. Maintain individual consumer case records in accordance with local agency, Aging Resource Center and Florida Department of Elder Affairs (DOEA).

DUTIES AND RESPONSIBILITIES

Conduct personal field/home visits to screen potential consumers for program/service eligibility and to identify: specific consumer functional deficits/limitations; formal or informal support/assistance already in place; unmet needs to be addressed through the care plan. Develop a mutually agreeable care plan in conjunction with the consumer and/or consumer's family and/or caregiver(s) and/or others involved in the consumer's care. Complete care plan protocol and submit to the Aging Resource and Disability Center Enrollment Manager or approval and entry into the appropriate program. Provide information and counseling as needed to involve the consumer and/or primary caregiver in the development of the care plan. Arranges for and monitors services to meet the consumer's needs. Conduct care plan staffing as needed with other professionals involved in the provision of services to the consumer. Arrange, coordinate and monitor formal and informal services to meet the consumer needs as identified in the assessment and care plan. Provide information and training as needed to caregivers in order to provide proper care and coping with the day to day stresses of their role. Conduct six-month care plan review and an annual reassessment of consumer need, to ensure satisfactory service delivery and to determine attainment of care plan goals and to identify possible changes in the consumer's condition and/or needs. Complete and maintain an up-to-date consumer case file including assessment tools, the care plan, progress narratives and other program/service-related forms. Complete and submit appropriate case management related billing documents to the fiscal department. Develop and maintain an effective working and networking relationship with consumers, caregivers, co-workers and other community agencies and organizations. Participate in organizational fund-raising event(s), as required. Maintain work area in a neat and tidy condition. Perform other duties as assigned. Must be Authorized to work in the

UNITED STATES PROGRAM SPECIFIC RESPONSIBILITIES

(? all that apply) ? Alzheimer's Disease Initiative (ADI) : Complete and appropriately update all ADI service specific forms and maintain the originals in the consumer case file. Coordinate with senior case manager to arrange for ADI caregiver training, if appropriate. Receive a minimum of 20 hours of pre-service and 4 hours annually of in-service training. ? Community Care for the Elderly (CCE) : Complete and appropriately update all CCE service specific forms and maintain the originals in the consumer case file. Receive a minimum of 20 hours of pre-service and 6 hours annually of in-service training. ? Home Care for the Elderly (HCE) : Complete and appropriately update all CCE service specific forms and maintain the originals in the consumer case file. Based on income guidelines, determine the basic subsidy amount. Pre-authorize, as appropriate, special subsidy reimbursement. Maintain monthly contact to confirm that the consumer's caregiver has adequately provided for the needs of the consumer and that consumer has been in the home at least 1 day during the period. Complete the monthly pay voucher(s) for basic and special subsidies (as appropriate) and submit to the fiscal department. Receive a minimum of 20 hours of pre-service and 6 hours annually of in-service training.

MINIMUM TRAINING AND EXPERIENCE A

Bachelor's degree in social work, sociology, psychology, nursing, gerontology or a related field; or year for year job experience or any combination of education and related experience may be substituted for a bachelor's degree upon written approval of the Area Agency on Aging. Successful completion of the Uniform Consumer Assessment Tool and Care Plan 701 training is required. (Training will be completed after employment at the next available scheduled class.) Possess dependable transportation, and the willingness to travel throughout the Highlands and Hardee counties. Possess good oral and written communication skills, good organizational skills, and legible handwriting. Possess ability to follow both oral and written instructions, to work independently with minimal supervision, and to make appropriate independent decisions. Must be a team player, able to work well with co-workers, and committed to the goals of the agency. Have empathy for the elderly and their needs.