Case Manager II

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Position Summary:

The Case Manager II provides housing-focused case management services to veterans and non-veterans experiencing homelessness or at risk of homelessness. This cross-trained position supports multiple TCHSC housing programs and works collaboratively with community partners to help individuals obtain and maintain stable housing. Using a Housing First and trauma-informed approach, the Case Manager II conducts assessments, develops individualized service plans, and coordinates resources that promote housing stability and self-sufficiency. The role works closely with landlords, the U.S. Department of Veterans Affairs (VA), healthcare providers, and other community partners to address barriers to housing. The ideal candidate is a proactive problem-solver who can build relationships with landlords and service providers while supporting clients in obtaining and maintaining stable housing. The Case Manager II also ensures accurate documentation, monitors client progress, and maintains compliance with applicable federal, state, and local program requirements.

Required Qualifications:

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or related field or equivalent experience working with vulnerable populations Minimum one (1) year experience providing case management or supportive services Experience working individuals experiencing homelessness or housing instability Valid driver's license and transportation Ability to pass Level II background screening Detailed organizational, communication, and documentation skills

Preferred Qualifications:

Experience working with veterans or familiarity with VA services and benefits Experience with housing programs such as SSVF, HUD-VASH, ESG, GPD, or other housing stability programs Knowledge of Housing First and trauma-informed care Experience using HMIS (Homeless Management Information Systems) Demonstrated ability to identify housing barriers and work collaboratively with landlords, property managers, and community partners to secure and maintain housing placements Experience providing outreach, shelter-based services, or community-based case management Bilingual abilities

English/Spanish Essential Duties and Responsibilities:

1. Conduct housing and service needs assessments and develop individualized, housing-focused service plans using Housing First and trauma-informed practices. 2. Provide intensive case management services, including regular client contact, home visits, and field-based support to assist individuals in achieving housing stability. 3. Support clients in securing and maintaining permanent housing, including assisting with housing search efforts, lease understanding, and addressing tenancy issues to prevent eviction. 4. Collaborate with Housing Navigators and housing providers to identify housing opportunities, facilitate housing placements, and support successful tenancy for program participants. 5. Manage complex and high-acuity cases, including individuals experiencing chronic homelessness or requiring coordination across multiple service systems. 6. Coordinate services with community partners including VA programs, healthcare providers, behavioral health agencies, housing authorities, courts, and other social service organizations. 7. Support veterans in accessing and navigating VA services, including healthcare enrollment, disability benefits, and other veteran-specific resources. 8. Facilitate case conferencing and multidisciplinary collaboration to ensure coordinated service delivery and effective housing stabilization. 9. Provide crisis response and stabilization support by connecting clients to appropriate emergency, medical, or behavioral health services when needed. 10. Develop transition and discharge plans that promote long-term housing stability and connection to community resources. 11. Maintain accurate, timely, and complete documentation in HMIS and agency records in accordance with program and funding requirements. 12. Track client outcomes and monitor progress toward housing stability and self-sufficiency goals. 13. Participate in community outreach activities, Continuum of Care (CoC) initiatives, and agency meetings as appropriate. 14. Maintain strict adherence to confidentiality requirements, ethical standards, and agency policies. 15. Provide mentorship, guidance, or technical assistance to entry-level Case Manager I staff as needed.

Core Competencies:

Effective understanding of veteran culture and military experience Knowledge of homelessness systems, housing-focused interventions, and Housing First principles Detailed assessment and service planning skills Crisis intervention and de-escalation skills Trauma-informed and culturally responsive practice with diverse populations Detailed documentation and compliance skills Ability to manage complex cases independently Effective collaboration with VA staff, housing providers, and community partners

Work Environment:

This position requires regular field work, including home visits, community outreach, and coordination with service providers throughout the region. Some evening or flexible hours may be required based on program needs.

Physical Requirements:

• Ability to travel within the service area
• Ability to perform field-based work including home visits and community meetings
• Ability to operate a computer and maintain electronic documentation systems

What We Offer:

Opportunity to innovate sustainable housing solutions for people experiencing homelessness Supportive, mission-driven work environment Professional development and growth opportunities Full benefit packet for full time employees

General Physical Demands:

This position requires the ability to sit for extended periods while working at a computer workstation, as well as occasional standing, bending, reaching, and lifting up to 40 pounds. The role also requires regular travel within the service area and the ability to operate a motor vehicle.

Work Environment:

Employees work in a dynamic, community-based environment supporting individuals experiencing homelessness or housing instability. The role involves regular interaction with participants who may be navigating complex challenges, including trauma, mental health concerns, substance use, and systemic barriers. Work is grounded in trauma-informed, person-centered, and harm-reduction approaches that prioritize dignity, respect, and choice. The environment is collaborative and mission-driven, requiring flexibility, empathy, and effective professional boundaries. Employees may work across multiple settings, including supportive housing sites, shelters, offices, and community locations. Situations may at times be unpredictable, requiring sound judgment, de-escalation skills, and adherence to safety protocols. Staff are supported through supervision, team collaboration, training, and wellness-focused practices. While the work can be emotionally demanding, it is also deeply meaningful and offers opportunities to make a lasting impact on individual and community wellbeing.