Weekend Front Desk Support

The Source, a Christian nonprofit ministry serving the working poor and homeless is looking for a Front Desk Security and Support Staff for our Drop In Center. Some of the responsibilities are below: Responsibilities include but aren't limited to: On arrival and departure inspects the front of the building, entryways, restrooms and lobby and reports any deficiencies to the manager in writing or verbally. Answer phones promptly and in a friendly manner - we should hear your smile through the phone! The front desk should never be unattended. Ensure that clients "sign-in" daily on the attendance sheet . Engage with clients and assess their needs Check the shower to see if the client left it in clean condition Work with volunteers daily and assist them in the course of their duties. If clients request to see a case manager, please ask them the nature of their request as you may be able to help them with simple requests. If you determine that they still need to see a case manager, be sure that that they have signed in on the case manager sign in sheet. Provide intake paperwork for new clients to fill out and return. Ensure that the form is complete and signed in the appropriate areas. Qualify new clients for services (when they come in) Sign in clients for shower services and mark off that they have done their shower. Ensure that the daily shower log is completed. Performs Pickups as needed Perform other duties as assigned Qualifications Minimum of one-year experience working in a social service , service industry, and security. Customer service oriented Passionate interest/commitment to the mission of The Source An ability to work with confidential information in a professional manner Ability to multi-task in a fast-paced environment Must have good communication skills & telephone manners A desire to work compassionately and empathize with homeless and at-risk individuals Ability to work with respect and grace in crisis situations Ability to act as an ambassador to the organization and communicate the organization's mission in the community and in Vero Beach Sensitivity to issues facing people with disabilities and/or substance abuse problems

Job Type:

Part-time Job Type:

Part-time Pay:

$15.00 per hour

Benefits:

Paid time off Application Question(s): Please describe your experience working with individuals from diverse cultural backgrounds (e.g., differences in religion, ethnicity, age, language, or socio-economic status). How did you ensure respectful, inclusive, and effective collaboration?" Describe how you set and enforce boundaries or rules in a way that is fair, consistent, and respectful. How do you handle situations where someone challenges those boundaries? Do you have experience working with individuals who are experiencing mental health challenges or substance use issues? If so, please describe your role and how you supported them. This role often requires managing multiple tasks at once — such as answering phones, assisting walk-ins, and completing data entry — all within the same hour. How do you prioritize and stay focused when everything feels urgent? In this role, you need to read people well and avoid being easily manipulated. Can you give an example of a time you had to trust your instincts when someone wasn't being fully honest or transparent? How did you handle it? Have you done intake assessments or entered sensitive data before? How do you ensure accuracy and confidentiality in fast-paced situations? Our organization exists to serve the community and lead individuals to a saving faith in Jesus Christ. While you do not have to be a Christian to work here, please be aware that this is a faith-based environment where prayer, Bible study, and church services are a regular part of our work culture. As a team member, you are expected to respect and support our mission, even if you do not personally share the same beliefs. Are you comfortable working in a Christian ministry environment where faith is openly expressed and integrated into daily operations? Employment with our organization is contingent upon the successful completion of a background check and a drug screening. Are you able to pass a background check and drug test if required?

Experience:

Customer service: 3 years (Required) Ability to

Commute:

Vero Beach, FL 32960 (Preferred)

Work Location:

In person