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Case Manager
Job
Harvest In-Home Care
Plainfield, IL (In Person)
$46,800 Salary, Full-Time
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Job Description
Case Manager Harvest In-Home Care Plainfield, IL Job Details Full-time $20 - $25 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Collaborate with healthcare professionals Management Incident management HIPAA Care documentation Customer complaint resolution Full Job Description Case Manager Duties Harvest In-Home Care Inc. The Case Manager is responsible for coordinating client care, supporting caregivers, maintaining compliance, and ensuring clients receive high-quality services that meet their individualized needs. Client Assessments & Care Planning Conduct initial client assessments in the home, hospital, facility, or community setting. Develop individualized care plans based on client needs and preferences. Review and update care plans as client conditions change. Ensure all required admission paperwork is completed. Client Monitoring & Quality Assurance Conduct supervisory visits and wellness checks as required by agency policy. Monitor client satisfaction and quality of care. Address client and family concerns promptly. Document all visits, communications, and care plan updates. Caregiver Management Match caregivers with clients based on skills, experience, and personality. Provide caregiver orientation to client-specific care plans. Conduct caregiver supervisory visits and performance evaluations. Address caregiver concerns and provide ongoing support. Communication & Coordination Serve as the primary point of contact for clients, families, caregivers, and healthcare professionals. Communicate changes in client condition to appropriate parties. Coordinate services with physicians, therapists, hospice, and other providers when necessary. Report significant issues to the Office Manager and Administrator. Documentation & Compliance Maintain accurate and timely client records. Ensure all documentation meets agency, state, and regulatory requirements. Complete incident reports and follow-up investigations. Maintain confidentiality and HIPAA compliance. Crisis Management Respond to urgent client and caregiver concerns. Assist with emergency staffing situations when needed. Coordinate appropriate interventions for changes in client condition. Daily Tasks ✔ Conduct client assessments and supervisory visits ✔ Follow up with clients and families ✔ Support caregivers assigned to clients ✔ Update care plans and documentation ✔ Monitor client satisfaction and service quality ✔ Report concerns and recommendations to management Key Performance Indicators (KPIs) Timely completion of assessments and supervisory visits Client satisfaction scores Caregiver retention and support Documentation accuracy and compliance Resolution of client and caregiver concerns Reduction in client complaints and service interruptions On call [1 weekend out of the month] The Case Manager's primary goal is to ensure every client receives safe, compassionate, and high-quality care while supporting caregivers and maintaining compliance with agency standards.