Case Manager

Jobs › Amherst, MA › Case Manager Craig's Doors Case Manager Amherst, MA Apply AMHERST Case Manager Full time and part time available The Supportive Services Case Manager is responsible for providing Craig\'s Doors shelter guests and community members with assistance in meeting their basic needs and working toward stabilization through their housing-related goals. Supportive Services Case Managers connect guests and community members to resources for obtaining vital documents, joining the workforce, signing up for state and federal benefits, and setting up sustainable medical care, as needed. The Supportive Services Case Manager utilizes motivational interviewing, trauma-informed care, and harm reduction frameworks to build strong, trusting, professional relationships with shelter guests and community members. The Supportive Services Case Manager is based out of the Craig\'s Doors Resource Center and is partially responsible for coverage at that site, with some time spent at the Craig\'s Doors Emergency Shelter meeting with shelter guests and collaborating with shelter staff. The Case Manager, Low-Threshold Housing & Services (LTHS Case Manager) is an experienced social service professional responsible for providing high-quality, comprehensive, support and case management services for LTHS residents. Residents of this program live at scattered sites across the Amherst area. The LTHS Case Manager regularly visits the residents\' homes where they build trusting relationships with program participants in order to assist clients with long-term housing stability and reaching personalized goals.

Key Responsibilities:

Key responsibilities apply to both open positions, except as noted. Client Centered Support and Case Management Engage in training and utilize the techniques you\'ve learned to empower clients and promote positive change. Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered while also establishing professional boundaries. Qualifications Education, Experience and Credentials Bachelor\'s degree in Social Work, Psychology, Public Health, or other related fields with 1 year of related case management experience with persons experiencing homelessness or substance use disorders. Additional closely related work experience on a year-to-year basis can qualify in exchange for a related bachelor\'s degree. With no higher education in a relevant field this equates to 5 years of related work experience. Valid MA Driver\'s License and ability to reliably commute to work and to appointments and meetings throughout the region each workday. Knowledge, Skills, and Abilities Bilingual English/Spanish-speaking preferred Proficiency in a Windows-based computer environment, case management software programs, and Microsoft 365. Adheres to professional standards and ethics with healthy boundary-setting. Has applicable knowledge of trauma-informed care and case management principles. Has knowledge and/or experience with the unhoused community, harm reduction services, the Housing First model, or

PSH/LTHS

programs. Commitment to operating within a trauma-informed workplace that demonstrates radical acceptance and compassion through a balance of kindness, competence and care toward self, colleagues, and populations served. Proven experience utilizing de-escalation tools to resolve conflicts. Ability to remain calm during stressful or escalated situations. Ability to self-assess and learn from experiences through individual reflection, case conferencing and one-on-one supervision. Excellent communication skills, both written and verbal, and ability to build rapport with diverse populations. Strong organizational and time management skills, including the ability to successfully balance the time with clients and the time needed for documentation and other programmatic requirements. Ability to work independently and as part of a team. For more details and full job descriptions please see website. Active Filters Case Manager Amherst, MA Clear All Apply