Case Manager

Valley Opportunity Council Inc.

Case Manager Chicopee, MA Apply General Description:

Case Manager provides information, referrals, and case management; make decisions and act on behalf of the client, coordinating services for those who need permanent housing, health care, financial help and/or job training, all supporting the client?s move towards self-sufficiency. They are responsible for developing strategies for engaging with clients, creating awareness about the program in the community, and developing a path to re-housing. The Case Manager coordinates and initiates services with other public and private agencies providing services to the homeless population.

Other Duties Include:

? Ensure that everyone who has been at the shelter for at least five days is personally interviewed, assessed, and begins case management. ? Complete intakes and makes assessments of client needs. ? Develop individualized case plans with long-term and short-term goals and objectives. ? Monitor compliance with goals through regular contact (weekly client meetings). ? Maintain a file and completes all paperwork in a timely manner. ? Advocates for clients with agencies and service providers to minimize barriers to client?s receiving needed services. ? Follows up with referrals to ensure that clients receive and access necessary services in a timely manner. ? Maintains a professional relationship with clients and conducts all business-related activity according to program policy and standards ? Assist in stabilizing the life of the client by determining what circumstances led to their arrival ? Collaborate with other departments, taking a team approach to client relationships and advocacy whenever appropriate.

General Requirements:

? Bachelor\'s Degree ? 1-2 years relevant experience ? Fluency in and effective interpersonal, verbal and written communication skills. ? Ability to work with diverse populations including those facing challenges in the areas of mental health, domestic violence, child welfare services and aging. ? Calm demeanor; Able to work under pressure; Able to respond to a crisis situation, health or safety issue and take appropriate and immediate action. ? Able to maintain privacy and confidentiality of guests and clients. ? Familiarity with computers and computer software, including Microsoft Word, Excel, and database management software ? Bilingual required, Spanish and/or Haitian Creole preferred ? Ability to successfully perform the essential functions of this job. Reasonable accommodations, where possible, may be made to enable individuals with disabilities to perform the essential tasks

Benefits:

? First 12 Months employees accrue 2 weeks of vacation. ? After 13 months, you begin to accrue weeks of vacation. ? You accrue 2 weeks of sick leave each year. ? 1 Hour Paid lunch Break. ? 12 Paid Holidays. ? Other benefits such as, medical Insurance, In lieu of medical insurance, VOC will provide the lowest cost contributed by the agency towards childcare reimbursement or other benefit products such as AFLAC products & Guardian Life insurance. Active Filters Case Manager Chicopee, MA Clear All Apply