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Case Manager
Job
Natick Service Council
Natick, MA (In Person)
$61,500 Salary, Full-Time
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Job Description
Case Manager The Case Manager provides direct support and advocacy to Natick residents experiencing financial hardship and other life challenges. This role maintains an active caseload, conducts assessments, connects clients to resources, and works collaboratively with clients to develop plans that promote stability and self-sustainability. This position serves a high-volume, fast-paced program supporting a diverse population of Natick households. The Case Manager is expected to provide compassionate, client-centered services while maintaining accurate documentation and collaborating with community partners.
Schedule & Employment Details Schedule:
Mon-Wed, 9am-5pm; Thurs, 9am-6pm; Fri, remote option, 9am-12pm Availability for occasional evenings or weekends as neededBenefits:
Health Insurance, Paid Time Off, Simple IRA contribution Key Responsibilities Direct Client Services (90%)- Maintain an individual caseload
- Conduct client intakes, assessments, and ongoing case management meetings
- Support clients in identifying and addressing barriers to stability through NSC programs, referrals, and advocacy
- Collaborate with clients to prioritize needs and develop achievable service plans
- Assist clients with applications, forms, and access to community resources and benefits
- Advocate on clients' behalf with agencies, funding sources, landlords, utility companies, schools, and other entities as needed
- Provide information and referrals to individuals seeking assistance
- Document client interactions, services provided, and outcomes in agency databases and case notes
- Participate in financial assistance reviews and make recommendations regarding client needs and available resources
- Maintain confidentiality and ensure services are delivered with dignity, respect, and cultural responsiveness Program Administration & Team Collaboration (10%)
- Participate in case management team meetings and case consultations
- Track client outcomes and maintain accurate records for reporting purposes
- Stay informed about community resources, public benefits, and emerging client needs
- Collaborate with other NSC staff and community partners to coordinate services and improve client outcomes
- Participate in agency events, trainings, and organizational initiatives as needed Qualifications
- Bachelor's degree in a related field is required; Master's degree preferred
- Minimum of 3 years of case management, human services, or related experience preferred
- Knowledge of local social service resources and systems
- Strong organizational, communication, and problem-solving skills
- Ability to work effectively with individuals and families facing economic hardship
- Ability to manage multiple priorities in a fast-paced environment
- Ability to collaborate effectively as part of a team
- Commitment to the mission, values, and community-centered approach of Natick Service Council.
- Bilingual preferred (some languages spoken: Spanish, Portuguese, Chinese, Russian, or Arabic) Natick Service Council is committed to fostering an inclusive, equitable, and respectful workplace.