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Participant Success Advisor

Job

Fedcap

Augusta, ME (In Person)

$42,016 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/16/2026

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Job Description

at Fedcap in Augusta, Maine, United States Job Description Fedcap Families, a member of The Fedcap Group, is looking for a mission-driven individual to become a Participant Success Advisor in Augusta, ME! This person will act as front-line resource for participants as they navigate service with Fedcap and take steps towards greater self-sufficiency. Apply today to be contacted by a member of our recruiting team!
Position Key Highlights:
+ Earn a minimum $20.20/hour+ (starting) pay in this amazing role where you will be helping people in a unique way to improve their economic stability and that of their family! + Hours are full-time, during the office hours of Monday - Friday, 8:00am - 4:30pm. + Fedcap Families offers all full-time employees a comprehensive benefits package, as well as on the job training and professional development initiatives.
JOB SUMMARY
The Participant Success Advisor works as part of a fast-paced, tech savvy, detail-oriented, people-facing team performing a variety of customer service and administrative tasks to support program participants in their journey and achievement of overall contract requirements. Responsibilities + Acts as "host" for the Opportunity Center creating a warm and welcoming environment for participants and all visitors. + Acts as staff to the "Participant Success Center" answering calls, assisting participants and routing calls as needed. + Calls program participants to schedule their Welcome Meeting with their Career Advisor and prepare them for participation. + Liaises with participants to prepare and submit support service requests aligned with activities in a participant's Career Plan. Collects needed documentation in support of requests. + Communicates daily with funders. + Shows significant attention to detail, ensuring accuracy of submissions in a tight turnaround. + Runs reports in FedcapCARES and uses data to plan daily tasks. + Conducts phone calls and sends out reminders via regular mail and text messaging to participants about their scheduled appointments and activities. + Determines if a reasonable circumstance exists for participants who have been absent. + Documents all contact with participants in the case management system in well-written, concise case notes. + Responds to immediate requests via email and portal chat feature, by answering questions regarding program requirements as well as documenting and addressing participant concerns. + Conducts daily case audits to ensure program and eligibility requirements are met. + To view full details and how to apply, please login or create a Job Seeker account