Eligibility Worker Lead

Mountain Lakes Human Service Zone is Hiring an Eligibility Worker Lead in Fort Totten, North Dakota This position is available to current Mountain Lakes Human Service Zone employees only. Mountain Lakes Human Service Zone is seeking a dedicated and experienced Eligibility Worker II Lead. This vital role is responsible for training, and supporting eligibility staff, ensuring accuracy in casework, and maintaining compliance with complex state and federal program policies. This position works with multiple economic assistance programs and ensures services are administered efficiently and equitably to meet community needs. Eligibility Worker Lead duties include, but are not limited to: Train and mentor eligibility workers; provide guidance on complex cases and quality standards. Review and monitor casework to ensure accuracy, compliance, and timeliness. Assist with eligibility determinations and ongoing benefit calculations across multiple programs, including but not limited to Supplemental Nutrition Assistance Program, Low Income Home Energy Program, Medicaid, Temporary Assistance for Needy Families, and Child Care Assistance. Participate in policy updates, team meetings, and inter-agency collaborations. Monitor performance metrics and caseload distributions; suggest improvements Serve in the absence of the supervisor when needed. Communicate effectively with internal teams and external partners. To succeed in this role, you should have in-depth knowledge of economic assistance programs and the ability to interpret complex policies and procedures. Demonstrated ability to communicate effectively with diverse populations. Strong Leadership and team support skills, including the ability to coach, mentor, and guide staff. Strong analytical thinking and attention to detail to ensure accuracy and compliance in eligibility determinations. Effective organizational and time management skills, with the ability to prioritize tasks and meet deadlines. To be considered for this position, you must meet one of the following: Completion of a two-year associate degree in the Eligibility Worker program, plus one year of experience as an Eligibility Worker I. Completion of a one-year certificate in the Eligibility Worker program, plus two years as an Eligibility Worker I. Completion of 90 semester hours or 135 quarter hours toward a bachelor's degree, plus two years as an Eligibility Worker I. High school diploma or equivalent, plus three years of work experience involving processing of claims, loans, financial eligibility benefits, credit reviews, abstracts, taxes, housing assistance, or work experience in the clerical, accounting, bookkeeping, legal, financial, business, teaching, investments, financial planning, or computer/data processing fields, and two years as an Eligibility Worker I. A combination of three years of education and experience as listed above, plus two years of Eligibility Worker I experience. Working for

Mountain Lakes Human Service Zone:

Mountain Lakes Human Service Zone partners with the Department of Health and Human Services and Ramsey County to deliver public assistance and program protocols and provides employees with the excellent benefits and employment packages offered by Ramsey County as a Ramsey County employee. Mountain Lakes Human Service Zone team members are offered robust medical, dental and life insurance coverage, as well as an excellent retirement package. Employees enjoy ten paid holidays, as well as earning both annual leave and sick leave days. About Team ND "Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt Application Procedures Your resume must clearly show the months and years of employment for each position listed. This information is required to accurately calculate your qualifying experience and determine whether you meet the minimum qualifications of the position. Resumes that do not include sufficient employment date may not be able to be fully evaluated. Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships. This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview. For more information about the position or if you need an accommodation, please contact Tara Hall-Schottenbauer at thall@nd.gov or at (701) 662-7084. Employing Unit ND HHS - Mountain Lakes Human Service Zone TTY Number ND Relay Service 1 (800) 366-6888 (text) or 1 (800) 366-6889 (voice) If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact recruiter@nd.gov or (701) 328-3290. Equal Employment Opportunity The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act. As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.