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Job Description
Case Manager Position:
The Case Manager is responsible for overseeing day-to-day client service operations and staffing coordination within the assigned region(s). The Case Manager manages all scheduling, case assignments, and ongoing case management support, ensuring clients receive consistent, high-quality services. This role serves as the primary liaison between families, Behavior Technicians (BTs), BCBAs, and internal departments to maintain operational efficiency and client satisfaction. Responsibilities Responsible for all ongoing scheduling and staffing needs, including initial client assignments, caseload adjustments, and ongoing coverage coordination. Partner with Intake, Recruitment, and Clinical teams to align staffing with current and projected needs. Identify hiring needs and support onboarding by ensuring new orientees are contacted, scheduled, and assigned upon activation. Oversee and investigate client or staff cancellations, ensuring timely rescheduling or temporary coverage. Serve as the primary point of contact for assigned clients and families; maintain regular communication to ensure satisfaction and address service concerns. Communicate with BCBAs, technicians, and regional leadership to coordinate schedules, resolve conflicts, and maintain consistency of care. Maintain accurate availability, schedule, and credentialing information for all assigned providers in Central Reach. Ensure client profiles, documentation, labels, and tasks are accurate and updated. Support field staff with scheduling, technology, and administrative issues; provide guidance on expectations and process adherence. Collaborate with leadership during weekly meetings to discuss open items, upcoming needs, and staffing strategies. Track resignations, onboarding status, and credential renewals (e.g., CPR, RBT) to ensure compliance and continuous staffing coverage. Maintain organized electronic records and ensure all communications are tracked appropriately. Implement process improvements and action items as directed by leadership. Consistently demonstrate professionalism, integrity, and strong communication across all interactions. Perform other duties as assigned to support client care and operations.
EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS
A High School Diploma is required; Associate's or Bachelor's degree preferred. One year of prior experience in ABA, healthcare scheduling, or case management preferred. Strong organizational, communication, and multitasking skills in a fast-paced environment. Proficiency with Microsoft Office and familiarity with Central Reach or similar EMR systems. Self-starter with excellent time management and problem-solving abilities. Demonstrated professionalism, reliability, and commitment to teamwork. Sensitivity and respect for working with a diverse population. Attain ABA is a fast-paced and rapidly growing nationwide ABA company with a primary focus on helping individuals reach their highest potential through high-quality ABA therapy. Our team works together—from corporate to local clinicians—to achieve our mission of helping one individual at a time. The Equal Employment Opportunity Policy of Attain ABA is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.
Pay:
Up to $55,000.00 per year
Benefits:
401(k) Dental insurance Disability insurance Health insurance Health savings account Life insurance Paid time off Paid training Pet insurance Retirement plan Vision insurance
