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Job Description
Case Manager Veterans Integration Centers Albuquerque, NM Job Details Full-time $32,500•$45,688 a year 13 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Professional development assistance Life insurance Qualifications Bilingual Crisis management Social work Windows Microsoft Office Driver's License Bachelor's degree Case management Driving Grassroots community outreach Working with individuals from underserved communities
Full Job Description About Veterans Integration Centers:
Incorporated in 2005, the VIC is a 501(c)(3) nonprofit in New Mexico and is recognized as an experienced and respected community leader. The VIC is a vital resource for Veterans and their families in New Mexico providing a multitude of services including multiple housing assistance options, peer support, food and nutrition, and case management services to Veterans, their families, and the community.
Position Summary :
Responsible for helping guide program participants and establishing effective goals, strategies and plans to increasing self-sufficiency and reintegration into society. Strong focus on solving complex social problems that affect homeless individuals including emotional, financial, mental health and employment-related issues. Develop positive action steps and measurable outcomes that follow the Housing First model to ending homelessness. Establish client goals based on appropriate resource utilization, client consensus, level of case management need and services required Integrate current best practices and common-sense thinking when providing case management services. Work individually, and as a team, to solve complex situations using a low-demand, person-centric model. Coordinate the integration of supportive services with external partners and other organizations. Maintain healthy boundaries with participants and staff while servicing high need, high barrier individuals. Conducts written assessment on all potential veterans and their families, including screening for serious personal safety and mental health issues. Perform home visits, as needed, to ensure compliance and client safety. Refer and schedule clients to educational activities as needed including financial counseling, nutritional education and life skills.
ESSENTIAL JOB FUNCTIONS
Conduct outreach and engagement at homeless encampments, shelters, emergency departments, detoxification centers, jails, and other locations to locate & help at-risk and homeless Veterans Conduct psychosocial assessments and provides service coordination to a wide variety of individuals representing diverse, cultural, ethnic, religious and educational backgrounds Deliver on-going case management services and accurately document activities using approved client program plans and documents Demonstrate a working knowledge and understanding of client homelessness and apply appropriate risk stratification Provide reporting and analysis of clients and outcomes as part of effective performance management reporting Apply conflict and crisis mitigation techniques to deescalate difficult clients Meet with multi-disciplinary teams to develop effective team approaches to solving complex social issues and barriers to self-sufficiency Evening, weekends, and shift-work may be required (with advance notice) Perform other related duties as assigned Minimum Qualifications Bachelor's Degree Experience in community outreach with vulnerable populations Understanding of social service systems and assistance programs Training or knowledge in behavioral health challenges including mental illness, domestic violence, & addictive behaviors • Combination of education and experience may be substituted at discretion of hiring authority Preferred Skills Bi-Lingual a Plus Two (2) or more years of documented, successful case management experience working with Veterans, homeless individuals or those suffering from mental illness Experience working directly with the Veteran population Intermediate or advanced computer skills using MS Office and Windows
OS KNOWLEDGE, SKILLS & ABILITIES
Client-Focused Empathize with individuals suffering from chronic long-term homeless issues including mental illness, psychosocial integration and substance use Create a positive relationship of mutual understanding & adhere to plans & goals Judgment and Decision Making Use evidence-based decisions when solving complex problems & concerns Apply ethical, honest and logical judgment when working with clients and team Appropriately evaluate client risks and develop effective plans to maintaining housing and long-term stability Communication Communicate effectively both orally and in writing Conduct professional presentations to groups, crowds and elected officials Maintains positive work atmosphere by behaving and communicating in a manner that fosters good relationships with clients, co-workers and supervisors Technical Skills Understand and apply the Housing First approach to homelessness Promotes effective and efficient use of materials, human and financial resources Apply a low demand model to problem-solving for high barrier individuals including criminal histories, mental illness or personality disorders Teamwork Demonstrate tolerance, patience, flexibility, and the ability to work independently, and as a part of a team, to solve problems and achieve programmatic goals Manage workload and provide support to team members when needed Develop and maintain effective working relationships with community partners
PHYSICAL REQUIREMENTS
Constant:
Communicate with difficult clients and resolve conflict effectively
Frequent:
Record information, personal data and interpret government documents
Frequent:
Drive safely and recognize hazards
Occasional:
Work in difficult weather and environments
ADDITIONAL REQUIREMENTS
Valid US Driver License, Proof of Current Insurance, Use of Reliable POV Clean Motor Vehicle Driving Record•no more than 2 moving violations or license suspension in the past 3 years • Criminal History does not automatically exclude applicant form potential hiring
WORKING CONDITIONS
Indoor:
70%•Office environment |
Outdoor:
30%•All weather conditions & temperatures
Job Type:
Full-time Pay:
$32,500.00•$45,688.00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance
