Job Description
Violence Prevention Case Manager
CCSI - 3.4
Rochester, NY Job Details Full-time $27.00 - $28.50 an hour 2 days ago Qualifications Mental health stabilization Risk management for crisis intervention support Safety planning De-escalation techniques Healthcare privacy protection Class D Direct patient care in social services case management Full Job Description Violence Prevention Case Manager Rise Up Rochester (RUR) Programs Rochester, NY - Onsite Nonexempt, Full-Time 40 Hours Compensation:
$27.00 to $28.50 Put the CARE in your CAREER! At CCSI, our mission is to activate possibilities and spark change in organizations that put people first. Our vision guides us all in the right direction: a world of communities where everyone flourishes. CCSI is a trusted partner to human-centered organizations. We work with government, education, and non-profit institutions to strengthen their day-to-day operations, build successful teams, plan for the future, and increase their impact. We help organizations rise so communities can flourish. If you're looking for a career with purpose that creates lasting change in the community, we encourage you to apply. We are seeking a talented Violence Prevention Case Manager to join our team of nearly 500 employees. CCSI is contracted by Rise Up Rochester (RUR) to provide program management services, including specialized staffing. Rise up Rochester is a nonprofit that empowers the community to establish and maintain a nonviolent culture. Rise Up Rochester provides assistance to individuals affected by crimes and their families. The role of the Violence Prevention Case Manager provides intensive, trauma‑informed case management services to individuals directly impacted by violence. This role supports clients through safety planning, stabilization, housing navigation, crisis response, and long‑term goal setting. The Case Manager works closely with participants to ensure basic needs are met, safety plans are implemented, and pathways toward stability and self‑sufficiency are actively supported. CCSI is partnering with Rise up Rochester, Inc. (RUR) to hire a Violence Prevention Case Manager . This position is employed by CCSI and working on behalf of Rise up Rochester, Inc. (RUR). In this role, you will Casework Management & Safety Planning:
Conduct comprehensive assessments of individuals impacted by violence to identify immediate safety concerns, housing needs, and long‑term support goals. Develop, implement, and monitor individualized safety and case management plans. Maintain consistent communication with participants to assess progress, emerging needs, and plan adherence. Provide wrap‑around case management services that support stabilization and long‑term well‑being. Accurately and consistently document all participant contacts, assessments, referrals, and progress notes in accordance with program and CCSI standards. Housing Stabilization & Safety Monitoring:
Collaborate with community partners to identify and secure safe temporary and long‑term housing options. Advocate on behalf of participants experiencing homelessness, unsafe living conditions, or displacement due to violence. Conduct in‑person safety checks when participants are placed in temporary housing, including hotels. Coordinate with outreach staff and hotel/property management to address safety concerns, property issues, and participant needs. Support participants with housing‑related problem solving, conflict resolution, and tenancy stabilization. Crisis Intervention & Basic Needs Support:
Provide direct crisis response and support for participants experiencing acute safety risks or destabilization. Support participants in accessing food, transportation, medical care, clothing, and other basic necessities. Provide approximately 20-30 hours per week of direct participant support focused on crisis response and stabilization. Assist participants in navigating systems and reducing barriers to essential services Community Based & Collaborative Practice:
Collaborate with community organizations, outreach teams, and service providers to support holistic care. Participate in community events and violence prevention initiatives as appropriate. Work collaboratively with internal RUR staff to ensure continuity and alignment of services. Confidentiality, Ethics & Professional Practice:
Collaborate with community organizations, outreach teams, and service providers to support holistic care. Participate in community events and violence prevention initiatives as appropriate. Work collaboratively with internal RUR staff to ensure continuity and alignment of services. Team Leadership & Program Support:
Serve as a lead support and resource to Violence Prevention Caseworkers, providing guidance on case management practices, safety planning, crisis response, and documentation standards. Offer general oversight to support consistency, quality, and alignment with program goals, trauma‑informed practices, and organizational policies. Facilitate peer consultation, case conferencing, and collaborative problem‑solving among caseworkers to promote best practices and shared learning. Support onboarding and informal mentoring of new Violence Prevention Caseworkers, including modeling effective engagement, documentation, and community collaboration. Communicate regularly with Program Manager regarding team needs, trends, challenges, and participant outcomes, elevating concerns as appropriate. Promote a supportive, respectful, and collaborative team culture that prioritizes staff wellness, professional growth, and ethical practice while working in high‑stress, violence‑impacted environments. Other Duties:
Perform other duties as assigned, contributing to the overall effectiveness of the violence prevention program. What you bring Required:
Bachelor's degree in Social Work, Human Services, Psychology, Criminal Justice, Public Health, or a related field OR Associate's degree with 7+ years of progressively responsible experience in violence prevention, crisis intervention, or human services Minimum 3-5 years of direct service experience working with individuals impacted by violence, trauma, or other high-risk circumstances Demonstrated experience in: Crisis intervention and de-escalation Safety planning Community-based case management Systems navigation (housing, public benefits, healthcare, or legal systems) Preferred:
Experience in violence prevention, victim advocacy, hospital-based intervention, or homelessness/housing services Experience mentoring or guiding staff, facilitating case conferencing, or supporting team practice Training or experience in trauma-informed care, motivational interviewing, or harm reduction Strong community ties or lived experience relevant to the populations served Additionally Required for this position are: Valid Class D New York State Driver License and access to motor vehicle to meet transportation requirements of position. Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI's Code of Conduct and CCSI's Privacy and Security Policies, New York State regulations and Federal regulations. At CCSI, you'll enjoy Market-competitive compensation An award-winning Wellness@Work and employee benefits program. An organization that is committed to racial equity and anti-racist practices. Continuous professional development opportunities. A voice in shaping CCSI's ever-evolving diverse company culture. We Are CCSI ! For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations' potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal. At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us. CCSI does not accept inquiries from third-party recruiters or search agencies. CCSI participates in E-Verify, a federal program that confirms the employment eligibility of all newly hired employees by comparing information provided on the Form I-9 with records from the U.S. Department of Homeland Security and the Social Security Administration. Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
