Case Manager

Position:

Case Manager, Supported Living Services Service:

Santa Cruz Supported Living Services provides support to adults with developmental disabilities who wish to receive support to live successfully in our community. The Case Manager has an essential role in the provision of SLS services. At SCSL, the Case Manager is designated as the case-responsible role. Case Managers frequently provide direct support to the person receiving services, and mentors, trains, and supervises the DSP team.

Purpose of position:

The primary focus of the Case Manager is: Provide ongoing supervision of & support for House Leads, Facilitators, and Home Support Specialists for each assigned client. Ensure the provision of quality supported living services to each assigned client, consistent with all agency policies as well as

SARC/DDS

regulatory requirements. Provide case management services for all assigned clients. The Case Manager is the primary case-responsible person for all assigned clients. The role is intended to facilitate effective teams and teamwork; to ensure high quality of services are provided to the client. Coordinate and communicate with other involved agencies, including: SARC, alternate service providers, medical providers, and members of the client's Circle of Support. Ensure client support schedules reflect client support needs, and are adequately funded by SARC purchase of service authorizations. Collaborate with the SLS Scheduler to ensure all assigned client schedules are adequately staffed at all times. Serve as part of the Case Management Team, including House Leads, Facilitators, and Associate Directors. Assists with hiring, training, and ongoing development of employees. Completes employee evaluations and works with the HR Team on recognizing and addressing employee performance issues. Provide crisis Support, including participating in the ephone rotation. Ensuring the safety of clients and staff involved with SLS Qualifications /

Education:

The successful Case Manager is reliable, energetic, and an effective and proactive communicator. They are capable of working both independently and as part of a team; provide leadership for agency employees, and is a positive role model for Supported Living's clientele.

Qualifications include:

Excellent oral and written communication skills Knowledge and experience using technology, including computers, mobile devices, email, MS Word/ Excel, Google Docs, and online systems. Demonstrated history of organizational, management, and supervisory skills. A high school diploma or equivalent. A minimum of three years of experience working with adults who have developmental disabilities (or similar experience). The ability to maintain First Aid and CPR certification. Familiarity with SLS programs and clients is also beneficial.

Requirements:

Ability to provide direct-service support as needed and in crisis support. Ability and willingness to support individuals with challenging behavior. Ability to read and interpret documents, write specific reports and correspondence, apply mathematical concepts to practical situations, solve complex problems, and to interpret written and verbal instructions is required. Ability to positively influence others Ability to develop, communicate and refine plans effectively to reach desired goals. Requires a California driver's license, a good driving record, and a registered and insured vehicle. Requires current valid CPR and First Aid Certification Department of Justice, or criminal background check. Ability to respond calmly and professionally to crisis situations Reports to:

Associate Director Status:

Case Managers work full time and may be hourly or salaried exempt depending on their caseload. Salaried Case Managers will typically hold a caseload of at least 4 clients.

Work Schedule:

Full-time and dependent on the needs of the agency and its clients. Must be available during business, evening, weekend, and holiday hours. Case Managers will typically be responsible for the SCSL ephone for one 24 hour period per week. Duties /

Responsibilities:

• Develops client goals and effective supports that are consistent with person-centered planning strategies, and the principles of supported living.
• Assists clients in achieving personal, behavioral, educational, or vocational goals as identified in the Individual Service Plan.
• Develops plans, support systems, and protocols to ensure consistent provision of supports and services to the client by the Direct-Service team. These include medical, financial, nutritional, safety & disaster planning, and others as needed.
• Develops initial and ongoing trainings related to each assigned client, and their support systems. Ensure all assigned direct service staff undergo such training.
• Develops and maintains written and online documentation systems and resources for the Direct-Service Team to refer to and use.

These may include:

paper documentation, online medication records, Therap Modules, or House Binders.

• Develops and maintain written documentation on a daily, weekly, monthly, quarterly and annual basis, as required.

This documentation may include weekly case notes, monthly service reviews, client financial reports, medical updates and reports, SIRs (within 24 hours of incident), and annual Individualized Support Plan and Quarterly updates (in partnership with the rest of the Case Management Team).

• Supervises House Leads and their assigned responsibilities.

Including ensuring that the client's calendar is current and accurate, weekly updates and financial reports are completed, monthly safety checklists are completed, medication is picked up, MARs are up to date and accurate, house binders and other resources for the team are up-to-date and accurate, and that any safety or maintenance issues are recognized and addressed.

• Ensures client safety in the home and community, by planning and supervising Direct-Service team
• Continually evaluates client satisfaction with services.
• Communicates and responds quickly (within 24 hours) to concerns and requests from clients, family, staff, and other involved agencies.
• Transmits required documentation to outside organizations (SARC, Housing Authority, Social Security, Day programs) as requested and in a timely manner.
• Participates in evaluating staff performance. Meets with assigned clients at least weekly in their homes, or more frequently as needed.
• †Assists with household duties such as cleaning, cooking, and household management to maintain the household in accordance with the guidelines determined by the client, and client's circle of support. †Provides necessary support for assigned clients to meet their personal needs.
• Participates in all mandatory trainings.
• Responds to crisis in accordance with Santa Cruz Supported Living's policy and training
• † Schedules, attends, and distributes information from all health related appointments.
• Complies with Santa Cruz Supported Living's goals, policies, and procedures.
• Makes all decisions based on agency Vision and Values Statement.

Will be available by phone during business hours to help support clients and on-duty direct service staff. Will assist with scheduling, including finding coverage for open shifts and covering open shifts as needed. Will share crisis-response & on-call responsibilities on rotating basis with other Case-Management staff. This will typically include a once weekly 24 hour period where the Case Manager is assigned to receive and respond to ephone calls. This position falls under the Worker's Compensation classification code 8827. Completes all other duties assigned by the Leadership team.

• These duties / responsibilities are considered to be "essential" to the position under the terms of the Americans with Disability Act; these designations may change at any time according to the needs of the program.

† When applicable, these duties fall within your contract with In Home Support Services (IHSS) and will be paid for by that agency. The foregoing statements describe the general purposes and responsibilities assigned to this position and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

Job Type:

Full-time Pay:

$70,304.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

Hybrid remote in Santa Cruz, CA 95062