Case Manager

We are supporting a highly regarded insurance organization that is expanding operational support to support increased demand. We are recommending talent for multiple Case Manager engagements. In this role, you will provide professional, consistent, and quality customer service to agents; administrative support to the underwriting team; assist agents with status, product, and application processing questions. A great fit for detail‑oriented professionals who enjoy structure and decision‑making.

This role supports agents and underwriters by ensuring applications are processed accurately, efficiently, and in line with underwriting guidelines.

Specific tasks may include:

Provide quality, consistent service to agentsReview applications and medical history against underwriting guidelinesAssess underwriting risk and determine eligibility for final expense casesIssue contracts using sound decision‑making practicesPartner closely with underwriters to complete follow‑up processingCommunicate professionally via phone, email, and written correspondenceHandle data entry and document routing as neededPosition supports a hybrid work schedule with flexibility to meet your needs for onsite training and ongoing development; this team typically comes together in the office for further collaboration up to a couple times a month. Contact us today to learn more 563.359.7535 - we are filling this role quickly! Interviewing now for this role which will be filled this week and scheduled to start upon completion of background screen and IT readiness.