Long-Term Support and Services Coordinator

Long-Term Support and Services Coordinator Worcester, MA 01608 Hybrid work $20.10 an hour - Full-time $20.10 an hour - Full-time At Your Access Advocates, Inc (formerly Center for Living & Working), we believe access changes lives. Our team is made up of passionate professionals who are committed to advocacy, inclusion, and consumer-directed support. If you're looking for work that matters, where your voice, experience, and compassion make an impact, then YAA is the place for you. Individuals with disabilities are strongly encouraged to apply! YAA is seeking candidates for a Long Term Support & Services Coordinator position. This position is responsible for assisting individuals aged 21-64 who are dually eligible for Medicaid and Medicare and enrolled in One Care Organizations. The coordinator helps assess, arrange, and monitor long-term support services (LTSS), advocates for consumers' needs, and ensures delivery of person-centered, community-based care. This role requires strong communication, planning, and documentation skills, cultural competency, and experience with disability services. Spanish language skills are preferred. Travel and home visits throughout Worcester County is required. Spanish speaking applicants are desired. $20.10 per hour + mileage.

Full Job Description:

Position:

Independent Living Long-Term Support and Services Coordinator (IL-LTSS)

Reports To:

IL Services Manager Supervisory Responsibilities:

None Company:

Your Access Advocates, Inc. (YAA) is located in Worcester, Massachusetts and is a 501 (c)(3) non-profit agency founded in 1975 by a core group of young adults with disabilities. YAA is a consumer-directed, multi-programmed, multifaceted agency, dedicated to the empowerment of all persons with disabilities to live as independently as possible.

YAA provides five core services:

Advocacy, Skills training, Peer support, Information and Referral and Transitions.

Exempt or Non-Exempt Status :

Non-Exempt Responsibilities:

Act as an independent resource to dually eligible individuals (Medicaid and Medicare) between the ages of 21-64 enrolled in a One Care Organization. Assist with the coordination of Enrollees' long-term supports and services (LTSS) needs. Act as an independent facilitator and liaison between Enrollees, all of the contractedOne Care Organizations, and service providers. Advocate for and with Enrollees regarding his/her LTSS needs. Educate Enrollees and his/her Interdisciplinary Care Team on LTSS. Arrange and coordinate the provision of community LTSS. Monitor the provision and outcomes of LTSS including consumer determination of satisfaction with LTSS. Provide face-to-face IL-LTSS Coordination when Enrollees or Plan requests a face-to-face visit with IL-LTSS Coordinator. Fully participate in the initial assessment and development of a care plan to ensure that all relevant aspects of consumers care are addressed in a fully integrated manner and on an ongoing basis. Record and collect service authorizations promptly to ensure timely service provision and billing. Other duties as assigned.

Essential Functions:

Work with people with disabilities, behavioral health needs or elders in need of LTSS Teach Independent Living skills and provide advocacy while promoting self-empowerment. Completion of person-centered planning and person-centered direction training. Conduct LTSS needs assessments and monitor LTSS delivery. Travel to meet with consumers or their representatives for meetings & events. Ensure timely and accurate documentation. Maintain up-to-date, precise, and error-free data entry into data systems, adhering to deadlines and quality standards to support organizational operations.

Qualifications:

Bachelor's Degree in related field such as social work or human services 2 years of relevant work experience or 3 years of lived experience may be substituted for educational requirements Have cultural competency and the ability to provide informed advocacy Ability to write an individualized care plan and communicate effectively both verbally and in writing across complicated service and support systems Knowledge of the home and community-based service system and how to access and arrange for services. Spanish speaking.

Possess the ability to:

Work independently and as a team member Work effectively with individuals with diverse disabilities and cultures Prioritize and meet deadlines Problem solve Provide guidance and leadership Take direction and understand consequences of action Travel within service area and beyond. Meet with consumers and/or representatives in their homes.

Familiarity with:

Independent Living issues and philosophy. Community resources and local service system for persons with disabilities and how to arrange for services. MassHealth, state agencies and provider service system available to serve individuals with disabilities/ (older persons). Excel, Microsoft Office, database management

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Remain in a stationary position for extended periods of time. Must be able to lift up to 15 pounds at times. This job description is subject to change at any time.

Pay:

$20.10 per hour

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Retirement plan Application Question(s): Do you have a driver's license and reliable vehicle for traveling throughout Worcester, County?

Education:

High school or equivalent (Required)

Experience:

Human Services:

1 year (Preferred)

Language:

Spanish (Preferred) Ability to

Commute:

Worcester, MA 01608 (Preferred)

Work Location:

Hybrid remote in Worcester, MA 01608