Job Description
Mediation Case Manager Whatcom Dispute Resolution Center Bellingham, WA Job Details Full-time $21 - $22 an hour 7 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Professional development assistance Flexible schedule Paid sick time Qualifications Teamwork Collaboration Word processing Video conferencing software Data entry Adaptability Video conferencing systems operation
Full Job Description Position Title :
Mediation Case Manager Employment Status:
1 FTE (40 hrs/week); non-exempt hourly, benefited, occasional evening or weekend hours Benefits:
Medical, Dental, Vision, EAP; paid holidays, vacation, and sick leave; 401(k), professional development; flexible schedule with opportunity for partial remote work Starting Wage Range:
$21-$22 (the WDRC strives to increase wages annually) Reports to: Mediation Program Manager Who we are: The WDRC is a 501(c) 3 nonprofit, operating in the ancestral lands of the Coast Salish Peoples. With a vision for Whatcom County to be a community in which people approach conflict in creative and healthy ways, and a mission of providing and promoting constructive and collaborative approaches to conflict, we integrate the values of kindness, impartiality, empowerment, collaboration, communication, equity, diversity, sustainability, and integrity, across our organization. Working Conditions:
The WDRC is an inclusive, collaborative organization, in which empathy, communication, and integrity are highly valued as we provide impartial, accessible dispute resolution services for our entire community. We believe in and continually strive to provide a supportive, healthy and productive work environment. Every staff member plays an active role in contributing positively to our organizational culture. Staff serve the public through a variety of programming both onsite within WDRC owned and rented facilities, and in public and private spaces. Given the nature of the WDRC's mission and services, the possibility of exposure to escalated emotion and offensive language from the public exists. The WDRC expects staff to respond to these instances with diplomacy, tact, and compassion. Position Description:
The Case Manager (CM) position serves an integral role within the WDRC, providing direct services at the heart of the WDRC's mission and vision. The role serves as a primary point of contact for community members with housing, small claims, or other community related conflicts, screening for program eligibility, conducting intakes, and preparing participants for mediation sessions. The CM will also provide referrals to external resources when a client's needs fall outside the scope of our program. A key member of the mediation team, the CM is able to work autonomously and contribute collaboratively to ensure the provision of high quality services. An ideal candidate will bring a thoughtful approach to working with the public, be highly skilled in listening deeply and compassionately with a trauma-informed lens, and will share a strong belief in the mission of the WDRC, embracing the opportunity to work with our team. Essential Responsibilities:
Mediation Case Management Conduct client intake process for housing stability, community, and small claims cases Screen for program eligibility, mediability, and to manage risk Communicate with all parties to (re)schedule services as appropriate Anticipate needs and help prepare volunteers, conciliators, mediators and clients for success Provide coaching services, phone conciliation services and, where agreed upon by both parties, convene mediation sessions to assist clients in reaching resolutions Close out cases (client communication, data entry, adherence to WDRC systems) Collect program data (quantitative and qualitative) for reporting and tracking purposes Assist mediation team with intake for other case types as needed Administrative duties include answering calls, filing, word processing, data entry Mediate cases as needed (once adequately trained) Mediation Team Collaboration:
Provide support to the Mediation Program Manager and mediation team to ensure overall success of mediation program Actively participate in collaborative program development needs, from admin to outreach Coordinate and communicate with program partners to facilitate service access for clients Engage community partners, stakeholders, and others as necessary to promote the program Provide training and/or outreach as requested Collaborate with and support full Mediation Program Team Mediator Education and Training Support and assist with planning and delivery of in-services and mock practice groups Collaborate with the staff to ensure success of the mediation training program Foster positive working relationships with mediators and practicum students Support continuing mediator education and practicum program as needed Other duties as assigned; collaborate with other staff to achieve organization's mission; contribute to shared staff responsibilities Required Qualifications Effective communication: Strong written and verbal communication skills, adaptable to a variety of settings such as drafting case summaries, presenting publicly, and engaging with community members from a variety of socioeconomic and cultural backgrounds; personal alignment with WDRC mission Emotional intelligence and trauma awareness : The capacity to hold both compassion and boundaries, to listen actively, maintain composure and patience, and treat every human with respect and dignity Collaboration & independence: Ability to collaborate effectively and to work independently with a high level of self-motivation and accountability Flexibility and composure: Ability to adapt to dynamic circumstances, often from people demonstrating emotionally escalated behaviors, and respond in a professional, impartial and non-judgmental manner Time & information management : Highly organized and capable of tracking and managing large amounts of information, effectively juggling multiple assignments, and adhering to externally prescribed deadlines Digital proficiency: Comfortable using digital tools such as email, shared calendars, data entry systems, and video conferencing platforms Education and experience : A college degree or comparable experience, as well as demonstrable experience working or volunteering in a similar or related field Basic Mediation Training :
40-hour course completed, or ability to complete training within 3 months of hire, and begin certification process immediately after course completion Valued Experience Lived expertise : We highly value candidates with personal or community-based experience navigating the legal or social service systems, as this provides a vital perspective to our work. Dispute resolution:
Philosophical alignment and experience with restorative justice, mediation, or conflict resolution frameworks Diverse perspectives : Fluency in Spanish or another second language; experience working with historically underserved populations is a significant asset. To apply : Email cover letter, resume or experience summary, and 3 references to Jaina Gemin, Search Coordinator at , with the subject header "MCM Application - Applicant Name". Open until filled. Only application packets received directly via email will be considered. Pay:
$21.00 - $22.00 per hour Benefits:
401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Paid sick time Paid time off Professional development assistance Vision insurance Work Location:
In person
