Community Services Case Manage

Position Name:

Case Manager Classification:

Full-Time Status:

Exempt Pay Grade:

7

INTRODUCTION:

The employee works under the supervision of the Director of Community Services. The employee will be expected to carry out goals and objectives as established in program plans and the essential job functions of the position. The employee is responsible for providing case management to help preserve, improve or create more desirable living conditions for the clients. The employee will work mainly indoors in an office environment but may be required to use own personal automobile to carry out a portion of his/her job duties (home delivery meals, and monitoring program activities). The employee may be exposed to foul odors, dust, dirt and tobacco smoke. The employee will be capable of operating a modern office equipment.

QUALIFICATIONS

BS in Social Sciences/Work (Required) Three (3) years' relatable experience Valid Tennessee Driver's License Proof of Automobile Liability Insurance Satisfactory Background Check

WORKING CONDITIONS

Flexible working hours (Normal work hours are 8:00 a.m. - 4:30 p.m., but this position may require some evening and weekend work hours). Normal sitting and movement in an office environment. May require occasional moving up to +/-30 pounds, bending, stooping, or climbing. The work will be performed mainly indoors in an office environment, but there may be exposure to tobacco smoke, dirt, dust, and foul odors. Requires travel to counties within the thirteen county service area for meetings and other job-related activities. Will require some travel for training outside the thirteen county area and occasional overnight travel.

ESSENTIAL JOB DUTIES

: Assume responsibility for overall operation of Case Management responsibilities Provide oversight, support and assistance to Client Advocates in all aspects of Case Management Network with other service agencies to secure and maintain partnerships for referral of clients. Ensure that all client information is entered accurately into the database for tracking and reporting purposes Prepare and/or review case management files for accuracy Assist with taking applications, assessing and monitoring clients Assist staff and/or clients with issues and concerns regarding case management Ensure that all policies and procedures of Case Management are followed and in compliance with federal, state and local regulations of the Community Services Block Grant (CSBG) Travel to all 13 NSC offices, and out of area for training when necessary Assists with conducting and/or participate in training sessions for staff Participates in various cross training efforts to assist with other Community Service Department functions Provide coverage in NSC offices when necessary Performs other related duties as requested

REQUIRED KNOWLEDGE AND ABILITIES

Strong organizational, interpersonal and decision-making skills Ability to deliver presentations and provide training in group settings Ability to accurately handle detailed, confidential, and complex information Capable of interpreting regulations and operational policies and procedures to ensure program compliance Ability to prepare and maintain program files and related documentation in an organized and accessible manner Knowledge of computer database applications including word processing and spreadsheet applications, and database management While performing the duties of this job, the employee is frequently required to sit; stand; stoop; bend; walk; talk; hear; use hands to grip; reach with hands and arms, required to stand or walk on uneven surfaces; climb stairs and lift up to 30lbs daily. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. Employment in this position is contingent on performance, need and funding.

QUALIFICATIONS

BS in Social Sciences/Work (Required) Three (3) years' relatable experience Valid Tennessee Driver's License Proof of Automobile Liability Insurance Satisfactory Background Check

WORKING CONDITIONS

Flexible working hours (Normal work hours are 8:00 a.m. - 4:30 p.m., but this position may require some evening and weekend work hours). Normal sitting and movement in an office environment. May require occasional moving up to +/-30 pounds, bending, stooping, or climbing. The work will be performed mainly indoors in an office environment, but there may be exposure to tobacco smoke, dirt, dust, and foul odors. Requires travel to counties within the thirteen county service area for meetings and other job-related activities. Will require some travel for training outside the thirteen county area and occasional overnight travel.

REQUIRED KNOWLEDGE AND ABILITIES

Strong organizational, interpersonal and decision-making skills Ability to deliver presentations and provide training in group settings Ability to accurately handle detailed, confidential, and complex information Capable of interpreting regulations and operational policies and procedures to ensure program compliance Ability to prepare and maintain program files and related documentation in an organized and accessible manner Knowledge of computer database applications including word processing and spreadsheet applications, and database management While performing the duties of this job, the employee is frequently required to sit; stand; stoop; bend; walk; talk; hear; use hands to grip; reach with hands and arms, required to stand or walk on uneven surfaces; climb stairs and lift up to 30lbs daily. The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required. Employment in this position is contingent on performance, need and funding.