OIEC - Early Assistance Advocate for Injured Employees (Ombudsman I) - Austin

$3,958.34 Per Month Position range in Travis County $3,328.00

• $4,945.00 Per Month OIEC
• Early Assistance Advocate for Injured Employees (Ombudsman I)
• Austin

OFFICE OF INJURED EMPLOYEE COUNSEL

Occupation:

Arbitrators, Mediators, and Conciliators

Location:

Austin, TX

• 78701

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

05/27/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Selection Required

Updated:

05/30/2026

Expires:

05/31/2027

Agency Job ID:

00058675 Job #: 17019850 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Schedule Full Time Job Type Regular Duration Permanent Employment Shift Day Shift Help for . Please paste the following URL into a browser to view the entire job posting in the

CAPPS Career Section:

https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058675 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section Do you have a passion for public service and enjoy making a difference?

Don'tmiss out onthis opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now ifyou'relooking for a rewarding career in public service. You'lllove the Benefits of Working at

OIEC:

96 hours ofaccruedvacation a year 96 hours ofaccruedsick leave a year 20+ holidays every year Career advancement opportunities Free parking Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%) Public Service Loan Forgiveness programOIECis the state agency that helps injured employees with their Texas workers' compensation claims. The agencyassists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and disputeassistancethrough OIEC's Ombudsman Program.

Early Assistance Advocate for Injured Employees (Ombudsman I)

• AustinAn Early Assistance Advocate (Ombudsman I) works with senior Ombudsmen who advocate, assist, and educate injured employees of Texas.

The Early Assistance Advocate will utilize early intervention strategies to assist injured employees prior to hearings. Being an Early Assistance Advocate involves: assisting the injured employee one-on-one; answering questions from the injured employee; reviewing claims for medical and income benefits; studying and analyzing the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); preparing and responding to requests for Designated Doctor examinations; evaluating and implementing strategies to resolve a claim early; reporting and referring complaints; and tracking and providing information and claim status. The Early Assistance Advocate works under moderate supervision, with limited latitude for the use of initiative and independent judgement.

This position:educates the injured employee about the workers' compensation dispute process and workers' compensation law/rules advocates for expedient resolution of a claim by assembling evidence (e.g., medical records, causation letters, etc.) needed for insurance carrier determinations and/or in anticipation of benefit proceedings contacts insurance carriers and medical providers to identify and resolve disputes assists with referrals to social services with other state agencies provides assistance in filing claims; assists with obtaining supporting claim documentation from doctors routinely contacts injured employees to provide status updates and discuss upcoming events documents customer contact in computer system answers general customer service questions performs other duties, as assigned

Qualifications:

associate's degree from an accredited college or university one year experience in claims management, insurance, casework, healthcare, social work, law office (paralegal/legal assistant) or workers' compensation

Note:

Relevant experience may be substituted for education on a year-for-year basis.

Orgraduation from high school or equivalent two years of experience working for the Office of Injured Employee CounselThis position requires knowledge of:

Microsoft Word, Excel, and OutlookThis position requires demonstrated skill in:assisting the public conflict resolution handling and solving problems report writing and records maintenance principles and practices interpreting and explaining laws and regulations data entry and retrieval customer service use of correct grammar, punctuation, and spellingThis position requires the demonstrated ability to:manage multiple, competing priorities establish and maintain effective working relationships with a variety of individuals and groups including injured employees and fellow staff members communicate effectively both verbally and in writing with all levels of employees and the publicIf you hold a current law license, you must surrender it upon hire.

Candidate must reside in Texas or be able to relocate to Texas by the start date.

OIEC does not sponsor or assume sponsorship of an employment visa.

How to apply:

You may apply throughCAPPS Career CenterorWork in Texas (WIT).

Your submissionshouldinclude complete:

Employment history (month and year), including job title, name of employer, manager'snameand phone number Duties and responsibilities Education Certifications Licenses Supplemental questions

• If you aresubmittingyour resume, please ensure the resume has the required information mentioned above.

We may reject submissions that do not include all the required informationmentioned above.

• If applying through Work in TexasWork in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting.

To complete the supplemental questions, please go toCAPPS Career Centerto register or log in and access your profile.

Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqualified from employment.

Equal employment opportunity: OIEC does not discriminate based on race, color, national origin,sex, religion, age, or disability in employment or in the provision ofservices. Any request for reasonable accommodation needed during the application process should be directed toOIECHR@oiec.texas.gov.

Please note: Unless specifically and expresslystatedotherwise, regular attendance is an essential function of every OIEC job.

Employment PreferencesMilitary employment preferenceSenate Bill 1376, 88th Legislature, Regular Session, Section 657.002 requires State agencies to give military employment preference in employment and retention.

Please see more details on our job page.

Documentation must be attached before military preference can be granted, and all personal and/or sensitive information (i.e.

Social Security Number, DOB) must be redacted from any attached documents.

To receive a military employment preference for any position, the following documentsare required tobesubmittedwith your application, as applicable:

Veteran:

DD Form 214 Surviving spouse of a veteran who has not remarried:

Marriage Certificate and DD Form 1300 orappropriate documentation Orphan of a veteran killed while on active duty:

Birth Certificate and DD Form 1300 orappropriate documentation Spouse of a member of the US Armed Forces/Texas National Guard serving on

Active Duty:

Marriage Certificate and copy of spouse's active-duty military orders Spouse of a veteran with disability and is the primary income for household:

Marriage Certificate, Veterans DD Form 214, and VA Benefits Summary Letter showing disability ratingFor help translating your military work experience, including training courses on civilian job terminology, skill sets, and qualifications or requirements, click or copy this URL into your browser:www.texasskillstowork.comApplicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following: 27A, 250X, LGL10, 4421, 4402, 4430, 51JX, 92J0Additional Military Crosswalk information can be accessed by clicking or copying and pasting the following link into your browser:https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Legal.pdfFormer Foster Youth PreferenceAn individual who was under the permanent managing conservatorship of the Department of Family and Protective Services on the day preceding the individual's 18th birthday is entitled to a preference in employment with a state agency over other applicants for the same position who do not have a greater qualification.

The preference is valid for individuals aged 25 or younger. Tex. Gov't Code, Section 672.002.Pursuant tothe Governor's Executive Order GA-48, candidates having any connection or continuous connections to any governmental entity or political apparatus of a country listed in 15 C.F.R. §791.4may be subject to a heightened security background check depending on other factors.