Case Manager

Case Manager YWCA Bellingham Bellingham, WA Job Details Full-time $24 an hour 1 hour ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Crisis intervention Teamwork Driver's License Bachelor's degree Case management Time management Full Job Description

JOB DESCRIPTION

Job Title:

Case Manager Reports To:

Housing Progam Manager (Forest Street)

Salary:

$24

Hours:

Full-time (40 hours a week) Benefits package: 12 days of accrued paid annual leave, 12 paid holidays plus 1 floating holiday. Health/Dental/Vision Insurance and retirement benefits.

ABOUT THE YWCA BELLINGHAM

The YWCA Bellingham is part of a national network of organizations with the shared mission of ending racism, empowering women, and promoting peace, justice, and freedom for all. The YWCA Bellingham offers affordable housing, emergency shelter, case management, economic and personal empowerment programs, and social justice programming. YWCA Bellingham is a safe, inclusive workplace for all people of all backgrounds and walks of life, and we strongly encourage you to apply if you are from a marginalized or underrepresented group. We don't believe in a "perfect" candidate. If you believe this is a role that you'll be excited to work in each day, want to be a part of a supportive team culture, and are excited by the chance to grow in an organization like ours, please apply! We are committed to fostering a compassionate and flexible culture that models our mission to empower women and advance equity. From the Board, to the staff, to our clients, we are dedicated to treating team members with dignity and grace. We are proud to be a learning organization that seeks to understand root causes and systemic solutions in all our work across Bellingham and Whatcom County.

ABOUT THE YWCA BELLINGHAM'S HOUSING PROGRAMS

The Women's Housing Programs aim to help unhoused women and women with children find and thrive in safe, independent housing. Services are client-centered, trauma-informed, and empowerment-based. The YWCA respects residents as individuals and tailors housing plans and services to their unique needs. The YWCA serves adult female identifying individuals, as well as women and their accompanying children. The YWCA strives to promote equity and provide relevant services to individuals from all walks of life.

OVERVIEW

Case Managers support the operations of YWCA Housing Programs through direct resident support, housing advocacy, crisis intervention, and coordination of services. This role works closely with residents to promote housing stability, connect individuals with community resources, and provide trauma-informed, empowerment-based case management services. Case Managers are also responsible for maintaining accurate program documentation, supporting a safe and sanitary housing environment, and collaborating with community partners and internal staff to ensure high-quality service delivery. This position requires flexibility, strong communication skills, and the ability to respond effectively in high-stress or crisis situations.

KEY RESPONSIBILITIES

Resident Support & Advocacy:

Conduct resident intakes, admissions, orientations, and room assignments in coordination with the Whatcom Homeless Service Center referral system. Provide ongoing trauma-informed case management, advocacy, crisis intervention, and housing support services to residents experiencing barriers related to housing stability, behavioral health, substance use, medical needs, legal concerns, and financial instability. Assist residents with accessing community resources, attending appointments, transportation coordination, and navigating housing and support systems. Support residents using de-escalation, mediation, conflict resolution, and problem-solving techniques. Maintain confidentiality and complete mandated reporting responsibilities as required by law. Provide support with medication management when appropriate; this role does not include assistance with Activities of Daily Living (ADLs).

Program Operations & Documentation:

Maintain accurate case notes, incident reports, billing documentation, and program records in compliance with organizational and funding requirements. Complete required Foundational Community Supports (FCS) training and documentation requirements. Respond to emergencies and participate in after-hours and on-call support as needed, including lockouts and urgent resident situations. Support safe and sanitary program operations, including occasional room turnovers, cleaning support, and unit preparation tasks. Assist with additional program operations and organizational needs as assigned. Team Collaboration & Community Engagement Collaborate with YWCA staff, community providers, and external partners to support resident success and continuity of care. Participate in staff meetings, trainings, community events, and ongoing professional development activities. Work collaboratively as part of a team and provide cross-program support as needed.

SKILLS Skills and Knowledge:

Strong organizational, communication, documentation, and time management skills. Ability to work independently, adapt to changing environments, and effectively manage crisis or high-stress situations. Experience using de-escalation, problem-solving, and conflict resolution techniques. Proficiency with Microsoft Office and electronic documentation systems. Understanding of issues related to homelessness, poverty, oppression, behavioral health, and violence against women. Knowledge of community resources within Whatcom County, particularly housing and social services, preferred. Commitment to the mission, values, and harm reduction approach of YWCA Bellingham.

QUALIFICATIONS

Education & Experience Bachelor's degree in Human Services or a related field, or an equivalent combination of education and relevant work experience.

Preferrred Qualifications:

Two years of experience working with vulnerable populations.

Other:

Valid Washington State driver's license, valid insurance, and 3-year driving abstract required. Ability and willingness to transport clients using a personal vehicle when necessary. Must successfully pass a Washington State Patrol background check prior to employment. Participation in an on-call rotation approximately one week out of every five weeks required.

Physical Demands:

Ability to ascend and descend multiple flights of stairs to assist residents. Ability to lift and carry up to 25 pounds. Ability to regularly sit, stand, walk, and move throughout housing facilities. Ability to assist with room turnovers and moving furniture in team-based settings as needed. This job description is not meant to imply that these are the only activities to be performed by the employee holding this position. As the needs of the organization change employees may be required to follow other and sometimes new job-related responsibilities. In accordance with the Americans with Disabilities Act, it is possible that requirements be modified to accommodate disabled individuals. An individual seeking such accommodation should contact their supervisor and Human Resources. Job descriptions are not intended to and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Job Type:

Full-time Pay:

$24.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance Ability to

Commute:

Bellingham, WA 98225 (Preferred)

Work Location:

In person