Case Manager - Women in Crisis

Kairos Care Case Manager Classification:

Part-Time/ Full-Time Paid:

Hourly Reports To :

Executive Director Compensation:

$18/hour

Summary:

Reporting directly to the Center Director, the Kairos Care Case Manager's primary focus is to address the specialized case management needs of the program participants. The Case Manager collaborates with partner agencies to address the broad array of client needs through referral to providers of necessary services, resources, and assistance. The Case Manager acts primarily as a care coordinator and client case manager, and may perform duties that include outreach, prevention, crisis intervention, referral for substance abuse and mental health counseling, and consistent one on one and/or group meetings. By utilizing current Hannah Center resources, the Case Manager is able to assess the personalized needs of the client and can thereby address specific needs. The Case Manager will work with the administrative staff dedicated to grant writing, which ensures that the program funds are used according to grant requirements as well as maintains quality assurance of case files. Responsibilities Program Implementation

• Assist clients with homework, obtaining resources, case plan development and mentoring, benefit applications, and supportive and subsidized housing paperwork
• Advocate for clients
• Assist clients by managing use of services through area partners Case Management
• Assess client readiness for case management services based on needs, availability, and willingness to participate in the program
• Create plans for clients with long-term and short-term goals, including steps to accomplish goals
• Prepare case-related reports including outcomes, successes, and challenges
• Assist in the development of basic standards for case management that are flexible, based upon demographic needs
• Establish and maintain collaborative relationships with community resources
• Advocate for clients with agencies and service providers to minimize barriers to clients
• Follow up with referrals to ensure clients receive assistance in a timely manner
• Upon request from the Executive Director, generate reports for Board of Director meetings
• Perform other related duties as required Outreach and Relationship Management
• Network with other agencies, coalitions, and local community meetings
• Work in the community to provide information regarding resources and service opportunities
• Actively participate in staff meetings and training for ongoing professional and personal development
• Perform other duties assigned Qualifications
• Has experience in non-profit management, case management, and/or program development
• Has experience in working with crisis agencies or other related fields
• Possess the ability to use computers and is proficient in Microsoft Office software, including but no limited to Excel, as well as using Google Docs
• Is a highly motivated self-starter, with the ability to develop creative solutions
• Has the minimum of an Associates Degree
• Display a professional demeanor and has excellent written and oral communication skills, interpersonal skills, and the ability to work both independently and as part of a team
• Able to maintain regular attendance
• Able to multi-task and remain calm in demanding and unpredictable situations
• Able to maintain professional, customer service-oriented attitude at all times
• Able to meet face to face with individuals who identify as being in crisis, and working with individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc and able to develop rapport, provide information, and refer with sensitivity to cultural issues.
• Display a high level of initiative, effort and commitment toward completing assignments
• Possess excellent time management skills and the ability to work with minimum supervision.
• Able to hold clients accountable Other Requirements
• Successfully complete an employment eligibility verification and background screening
• Possess reliable transportation, valid driver's license and auto insurance

Pay:

$18.00 per hour

Work Location:

In person