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Family Services Coordinator
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Families in Action for Quality Education
Oakland, CA (In Person)
$56,160 Salary, Part-Time
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Job Description
Family Services Coordinator Families in Action for Quality Education Oakland, CA Job Details Part-time $25 - $29 an hour 1 day ago Benefits Paid time off Qualifications Conducting community outreach projects Record keeping Spanish Google Workspace Phone communication Startup experience Student recruitment Event coordination Caseload management Content writing Email marketing campaigns Data reporting English Mid-level Administrative experience Social media content creation Data entry Content scheduling Newsletters (communication methods) Sales pipeline management Enrollment management CRM system proficiency Productivity software 1 year Public relations content creation Time management Client interaction via phone calls Full Job Description
Charter school enrollment or Oakland K-12 education Working with high-needs or underserved families Startup or community outreach organizations
OAKLAND ENROLLS MISSION
Our mission is to empower Oakland families to make informed choices about their public charter school options and make the process of selecting and enrolling in a public charter school easy, efficient, and equitable.ARE YOU READY TO MAKE A DIFFERENCE FOR OAKLAND FAMILIES?
We are looking for a Family Services Coordinator who is organized, people-oriented, and passionate about connecting Oakland families to the schools that are right for them. In this role, you will serve as the first point of contact for families reaching out to Oakland Enrolls — providing phone support, guiding families through the application process, and proactively following up to convert interested families into applicants and ensure every family completes their application. You will also maintain our family pipeline tracker/CRM, support community outreach events in Oakland and West Contra Costa, and assist with social media content and day-to-day operational needs. We operate as a project of Families in Action for Quality Education, a 501(c)3 with the aim of empowering underserved Oakland families to access quality schools. At FIA, every staff member contributes meaningfully to our culture, outcomes, and operations. Come join the team and help drive impact in our community.ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as the primary point of contact for incoming calls and messages from families; answering questions about Oakland Enrolls, school options, and the enrollment process. Guide prospective families through the charter school application process step by step, helping them understand requirements, meet deadlines, and submit a completed application. Own and maintain an up-to-date family pipeline tracker (CRM), logging each family's enrollment stage, outstanding needs, and follow-up dates; proactively follow up to ensure timely communication and that every family receives consistent follow-up throughout their application completion journey Drive student recruitment for Oakland Enrolls partner schools by coordinating and staffing community outreach events in Oakland and West Contra Costa — engaging prospective families, building awareness of charter school options, and converting community interest into applicants through consistent, supportive family engagement. Create and schedule social media posts and help draft outreach materials — including flyers, newsletters, and text/email campaigns — ensuring content is clear, on-brand, and culturally relevant. Support day-to-day operations including data entry, database maintenance, reporting, and other administrative tasks as needed.SKILLS / KNOWLEDGE
Warm, patient communicator with strong verbal and written skills in both English and Spanish Detail-oriented and results-driven; able to manage a large family caseload, maintain accurate tracker records, and use data to prioritize follow-up and drive application completion Comfortable being accountable to outreach and enrollment goals while maintaining a family-centered approach Create social media content and draft outreach materials for diverse audiences Collaborative, proactive, and able to juggle multiple priorities in a fast-paced, startup-style environment Proficient in Customer Relations Management (CRM) and Google Workspace; comfortable with spreadsheets and data entry Familiarity with Oakland communities and/or K-12 enrollment is a plusEXPERIENCE 1-2
years of experience in a position(s) where a candidate: Provided direct customer or family support over the phone and/or in person Managed trackers, logs, or databases with a high degree of accuracy Created content for social media or community communications Demonstrated strong time management and the ability to juggle multiple responsibilities Supported events or community outreach activities Previous experience with the following is a plus:Charter school enrollment or Oakland K-12 education Working with high-needs or underserved families Startup or community outreach organizations