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Bilingual CSR- Community Outreach (English/Spanish)
Job
Maximus
San Diego, CA (In Person)
$41,600 Salary, Full-Time
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Job Description
Maximus is hiring Bilingual Outreach CSRs (English/Spanish) in San Diego, CA! In this role, Outreach CSRs represent Medi-Cal managed care in California by educating beneficiaries and guiding them through enrollment into a managed care health plan.
- This is an onsite position working from our San Diego office. Willingness to travel throughout the county or neighboring counties is required.
- Why Maximus
- ? Professional Development Opportunities
- Participate in training programs, workshops, and conferences
- ? Maximus Wellness Program and Resources
- Access a range of wellness programs and resources tailored to your needs
- ? Employee Perks and Discounts
- Additional benefits and discounts exclusively for employees
- ? Tuition Reimbursement
- Invest in your ongoing education and development
- ? Recognition Platform
- Acknowledge and appreciate outstanding employee contributions
- ? Holistic Wellness Support
- Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- ?️ Paid Time Off Package
- Enjoy PTO, Holidays, and sick leave, along with Short
- and Long-Term Disability coverage
- ? Future Planning
- Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- ?️ Comprehensive Insurance Coverage
- Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
- ? Competitive Compensation
- Quarterly bonuses based on performanceMust reside in San Diego County and be willing to work onsite. Essential Duties and Responsibilities
- Foster strong customer relationships, monitoring their engagement and progress
- Collaborate regularly with customers to attain program goals and sustain eligibility for services
- Conduct workshops and deliver various training services to customers
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs
- Follow up with customers to ensure their needs are met and address any queries or concerns
- Collaborate with team members, providing expertise and assistance in resolving participant issues
- Maintain accurate and timely case notes for all customer interactions and document related activities
- Share updates on outreach and engagement efforts with project staff
- Report identified barriers hindering customer engagement with the Provider to project staff. Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout counties as needed
- Fluency in threshold languages (English and Spanish
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred#CAHCO #LI-Onsite #TrendingJobs #maxPriority Maximus is an equal opportunity employer.