Member Experience Manager

Member Experience Manager Girl Scouts of Montana and Wyoming

• 3.8 Billings, MT Job Details Full-time $45,000
• $50,000 a year 7 hours ago Benefits 403(b) matching AD&D insurance Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount 403(b) Retirement plan Qualifications Driver's License Bachelor's degree Full Job Description Member Experience Manager

• Billings, MT/Eastern MT Pay:

  $45,000
• $50,000/year DOE Are you passionate about building relationships, strengthening communities, and creating opportunities for youth to thrive?

The Member Experience Manager is responsible for growing and supporting Girl Scout membership throughout the Billings, MT and Eastern Montana regions. This role combines community outreach, volunteer management, membership growth, program coordination, and relationship-building to ensure girls and volunteers have a positive and successful Girl Scout experience. Working closely with volunteers, schools, community organizations, and families, this position develops and implements strategies that increase membership, strengthen retention, and expand access to Girl Scout opportunities. The MEM serves as both a coach and resource for troop leaders while cultivating partnerships that help bring the Girl Scout experience to more girls across both regions.

MEMBER EXPERIENCE MANAGER

Membership Growth & Recruitment Develop and implement year-round membership recruitment strategies Identify and engage new communities, schools, and organizations to expand Girl Scout participation Meet established membership and retention goals for both girls and adult volunteers Conduct outreach activities, presentations, and recruitment events throughout the Billings, MT and Eastern MT regions Analyze local trends and identify opportunities for membership growth Volunteer Recruitment & Support Recruit, onboard, train, and support adult volunteers and troop leaders Serve as the primary point of contact for troop leaders within your regions Provide coaching, problem-solving, and ongoing support to volunteers Connect volunteers with resources, training, and leadership development opportunities Monitor volunteer engagement and identify strategies to improve retention and satisfaction Community Partnerships & Outreach Build and maintain relationships with schools, community organizations, businesses, and other stakeholders Develop partnerships that increase awareness of Girl Scouts and expand access to programming Represent GSMW at community events, networking opportunities, and outreach activities Identify innovative opportunities for collaboration and community engagement Strategic Planning & Service Delivery Implement and assess membership support strategies across assigned regions Track performance metrics and evaluate effectiveness of recruitment and retention efforts Recommend improvements and innovative approaches to better serve girls and volunteers Maintain accurate records and reports related to membership and volunteer engagement

• Frequent travel within the Billings, MT AND Eastern MT regions is required
• The Qualified Candidate will have:
• Bachelor's degree in related field, prior experience in sales, marketing, community relations, and/or equivalent combination of education and experience
• Strong working knowledge of Windows Office products preferred
• Valid driver's license required with clean driving record
• Previous non-profit experience preferred Excellent Benefits Package includes: Medical Insurance Dental Insurance Vision insurance Group Life and AD&D Medical FLEX Spending Account Generous Holidays Generous Paid Time Off 403(b) Retirement Savings Plan with Employer Match For details, a full job description, and to apply, go to www.

gsmw.org/careers To be considered for the position: Please submit the GSMW Online Employment Application accessible through the link on the website.

Please note:

All positions are open until filled

Job Type:

Full-time Pay:

$45,000.00

• $50,000.

00 per year

Benefits:

Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person