Outreach Impact Assistant

Outreach Impact Assistant Position Summary The Outreach Impact Assistant plays a vital role in supporting BeHeard Movement's mission to serve individuals and families experiencing homelessness with dignity, compassion, and consistency. This position provides both outreach and administrative support, helping ensure our programs, events, and daily operations run smoothly. The Outreach Impact Assistant will assist with guest services, intakes, laundry operations, inventory management, community engagement, event support, partner communications, reporting, and administrative projects. This role is ideal for someone who is highly organized, enjoys working with people, and wants to make a direct impact in the community. This position reports directly to the Executive Administrator. Essential ResponsibilitiesGuest Services & Outreach Support Welcome guests and help create a positive, dignified experience. Complete guest intakes and update guest information within the BeHeard data system. Assist with shower and laundry operations. Help distribute hygiene supplies, clothing, food, and other resources. Support outreach activities and mobile outreach operations. Assist guests with service navigation and resource connections. Maintain a clean, safe, and welcoming environment. Support outreach setup, breakdown, and daily operations. Administrative Support Answer incoming phone calls and assist with general inquiries. Monitor and respond to emails as assigned. Perform data entry and maintain accurate records. Organize and maintain physical and digital files. Assist with scheduling and administrative projects. Help prepare reports, spreadsheets, and organizational documents. Assist leadership with special projects as assigned. Community Engagement & Partnerships Assist with community outreach and engagement efforts. Attend and represent BeHeard at community events and tabling opportunities. Help maintain relationships with community partners, churches, businesses, and supporters. Draft and send emails to community partners as assigned. Assist with partnership follow-up and communication tracking. Help distribute marketing and outreach materials. Support community tours and partner visits. Event Support Assist with planning and executing organizational events. Support fundraising events, volunteer events, and community engagement activities. Assist with event setup, breakdown, logistics, and coordination. Help prepare event materials and supplies. Support guest registration and event engagement efforts. Assist staff and volunteers during events as needed. Inventory & Organization Assist with inventory tracking and management. Monitor supplies and notify leadership when items need replenishment. Help organize donation rooms, storage areas, and outreach supplies. Assist with donation intake and inventory documentation. Help ensure outreach equipment and supplies are organized and ready for service. Impact Reporting & Documentation Assist with collecting and organizing program data. Complete grant questionnaires and information requests using existing organizational information. Assist with monthly and annual reporting efforts. Help maintain accurate service records and statistics. Support data collection for outreach, laundry, showers, and other program activities. Assist with impact storytelling and documentation efforts when needed. Qualifications Strong organizational skills and attention to detail. Excellent communication and customer service skills. Ability to work independently and as part of a team. Comfortable interacting with individuals from diverse backgrounds. Basic computer skills, including Google Workspace, email, and data entry. Ability to maintain professionalism and confidentiality. Ability to adapt in a fast-paced environment. Reliable transportation and dependable attendance. Ability to lift up to 30 pounds. Ability to work outdoors in varying weather conditions when needed. Preferred Qualifications Experience in nonprofit, outreach, customer service, administrative, hospitality, or community engagement settings. Experience working with vulnerable populations. Experience with data entry, reporting, or CRM systems. Experience assisting with events or volunteer coordination. Bilingual abilities are a plus. What Success Looks Like Guests feel welcomed, respected, and supported. Intakes and documentation are completed accurately. Phones, emails, and partner communications receive timely responses. Grants filled out from BeHeard Grant Google Drive Inventory remains organized and stocked. Reports and administrative projects are completed accurately and on time. Community partners receive professional communication and follow-up. The Outreach and Administrative teams receive dependable support. BeHeard's mission is represented professionally both internally and in the community. This role offers an opportunity to gain experience in nonprofit operations, outreach, administration, partnerships, events, and community engagement while making a meaningful impact in the lives of others.

Pay:

$17.00 - $19.00 per hour Application Question(s): This position includes both outreach work and administrative work. Which part excites you most and why? What experience do you have entering information into databases, spreadsheets, client management systems, or other software platforms? At BeHeard, some days may involve helping guests with laundry and showers, while other days may involve sitting at a desk organizing documents and reports. How do you feel about balancing both types of work?

Work Location:

In person