SNAP Outreach Coordinator

SNAP Outreach Coordinator Full-Time | Year-to-Year Grant Funded | Non-Exempt | On-site at Second Harvest Food Bank of Northwest Pennsylvania Join a Team That's Fighting Hunger at Its Root At Second Harvest Food Bank of Northwest Pennsylvania, we believe access to food is a basic human right. The SNAP Outreach Coordinator plays a critical role in connecting individuals and families to sustainable food resources by helping them access Supplemental Nutrition Assistance Program (SNAP) benefits. If you're passionate about social justice, enjoy helping people navigate systems, and want to make a direct, measurable impact in your community—this is the role for you. What You'll Do Direct Client Support & SNAP Assistance Provide one-on-one SNAP application assistance, primarily over the phone, to individuals and families. Guide applicants through the process, including completing applications and submitting required documentation. Conduct follow-ups to support applicants through approval and troubleshoot any barriers. Listen, assess, and resolve issues related to SNAP enrollment with empathy and professionalism. Outreach & Relationship Building Build and maintain strong relationships with community partners, including member agencies and local organizations. Collaborate with County Assistance Offices to track application status and support successful outcomes. Work toward outreach benchmarks by connecting with individuals and organizations across the region. Education & Community Engagement Deliver presentations and educational sessions to increase awareness and enrollment in SNAP. Create and distribute outreach materials such as flyers, posters, and resource guides. Partner with the Development team to support SNAP outreach campaigns and communication efforts. Collect and share stories that highlight the impact of SNAP for advocacy and education. Program Tracking & Improvement Maintain accurate records and data for reporting and evaluation. Prepare periodic reports on outreach efforts and program impact. Stay current on SNAP policies, procedures, and best practices within the Feeding America network. Identify opportunities to expand outreach and improve service delivery. What You'll Bring A passion for helping others and advancing food access and equity. Strong interpersonal skills with the ability to connect with individuals from diverse backgrounds. Excellent attention to detail and ability to manage sensitive information. A calm, patient, and solution-oriented approach to problem-solving. Confidence in public speaking and community engagement. Ability to work independently while staying connected to a collaborative team. Qualifications Associate degree required; Bachelor's degree preferred. Minimum of 2 years of experience in human services, community outreach, or a related field (or equivalent combination of education and experience). Strong computer skills, including Microsoft Office. Valid driver's license with a good driving record. Spanish-speaking skills are a plus. Willingness to work occasional evenings and weekends as needed. What We Offer A mission-driven workplace where your work directly impacts families in need. A supportive, collaborative team environment. Competitive benefits, including: 401(k) with employer match Health, dental, vision, life, and disability insurance Paid time off and holidays Work Environment & Physical Demands Combination of office, community-based, and occasional outdoor work. Regular sitting, standing, and computer use. Occasional lifting up to 25 pounds. Help Connect People to More Than a Meal As a SNAP Outreach Coordinator, you'll help individuals and families access consistent, reliable nutrition—empowering them with resources that go beyond emergency food and support long-term stability. Equal Opportunity Employer Second Harvest Food Bank of Northwest Pennsylvania is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

Job Types:

Full-time, Temporary, Contract Pay:

$19.31 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): I certify that all information in this application is true and complete. I understand that false or misleading information may result in denial or termination of employment. I authorize the company to verify my background and release all parties from liability for providing or receiving such information. I understand that a job offer may be contingent on passing a physical, drug screen, or background check. This application is valid for 90 days. The company prohibits discrimination or harassment based on any protected status and will investigate all complaints promptly. I understand that employment is at will and may be ended by either party at any time, with or without cause or notice, unless otherwise agreed in writing.

Education:

Associate (Required)

Experience:

Customer service: 2 years (Preferred) Computer literacy: 1 year (Preferred)

Social or Human Services:

2 years (Preferred)

License/Certification:

Driver's License (Required) Ability to

Commute:

Erie, PA 16501 (Preferred)

Work Location:

In person