Care Coordinator

Care Coordinator Pittsburgh, PA 31 Mar 2026 22460723 Summary Pittsburgh, PA In-Person Competitive Salary 2 Years Experience High school graduate or equivalency certificate (GED) No Commission 40.00 hours per week / Day Shift / Temporary/Seasonal

Description Job Summary:

The Customer Service Rep is responsible for engaging members in preventive health initiatives, facilitating access to care, and building strong relationships with community partners across a designated regional area. This role focuses on three primary responsibilities: conducting outreach and education to promote preventive health services, coordinating care and referrals for members with identified needs, and collaborating with community organizations to improve health outcomes. The position plays a critical role in advancing population health, reducing barriers to care, and supporting the organization's mission to improve overall member wellness.

Key Responsibilities:

• Conduct face-to-face outreach to members regarding preventive health, maternity care, care transitions, and chronic condition initiatives
• Educate members on preventive health services and assess needs for care management interventions
• Coordinate access to services by working with members, providers, and community agencies
• Develop and maintain relationships with community centers and organizations to support member engagement
• Assist members in completing Health Risk Assessments and addressing healthcare barriers (e.g., transportation, financial, knowledge gaps)
• Schedule appointments and provide guidance on navigating healthcare services
• Collaborate with human services organizations and state agencies to identify and support at-risk populations
• Provide accurate information regarding organizational benefits and services to members
• Support the development of educational materials for members and providers
• Deliver training on preventive health initiatives, including EPSDT services, to providers and community partners
• Report training outcomes and outreach activities to leadership
• Participate in program development to enhance engagement strategies and reach underserved populations
• Represent the organization at community events and outreach initiatives

Minimum Education & Experience Requirements:

• High School Diploma or GED required; Associate's degree in healthcare, public health, or related field preferred
• Minimum of 2+ years of experience in healthcare outreach, medical assisting, customer service, or a related field
• Prior experience in a medical assistant role required
• Call center or customer-facing experience required
• Experience working with Medicaid or underserved populations preferred

Special Requirements:

• Must obtain required background clearances (e.g., Act 33/34 and 73) prior to start
• Valid driver's license and reliable transportation may be required for community outreach
• Ability to travel locally within the regional service area

Knowledge, Skills, and Abilities:

• Strong knowledge of customer service principles, including needs assessment and service delivery standards
• Ability to communicate effectively, both verbally and in writing, with diverse populations
• Demonstrated ability to work collaboratively in a team environment
• Strong problem-solving skills with the ability to work independently and proactively
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Cultural competency and sensitivity to diverse populations, including individuals with limited English proficiency
• Understanding of healthcare barriers such as transportation, childcare, and financial limitations
• Basic knowledge of medical terminology
• Proficiency in standard office software and data entry systems
• Demonstrated empathy, patience, and professionalism when interacting with members and stakeholders

Additional Desired Characteristics:

• Bilingual (Spanish-speaking) preferred
• Experience in community outreach, healthcare marketing, or member engagement initiatives
• Familiarity with local community resources and support services
• Experience working with at-risk or underserved populations

Work Environment:

This position operates in a hybrid environment that includes office-based work, community outreach, and field visits within a regional service area. The role may require flexible scheduling, including occasional evenings or weekends, to support community events and member engagement activities. Travel within the region is expected.

Other Duties:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Additional duties may be assigned as needed to support organizational goals. Additional Details

Driver's License:

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