Housing and Community Service Coordinator

At the City of Plano, our values make us who we are and guide us as we SERVE our city. As members of Team Plano , our organizational Values (what is most important to us) make up the acronym, SERVE (S tewardship E ngaged R espectful V isionary E xcellence ). Job Details Bring your passion for service and community impact to the City of Plano! We are seeking a dedicated Housing and Community Service Coordinator to join our Neighborhood Services team . In this impactful role, you'll be part of a supportive team committed to revitalizing the community and making a meaningful impact on residents' quality of life. This position requires strong judgment, excellent written and verbal communication, the ability to work independently while balancing multiple projects, and the ability to verify application and financial documents. This role involves office-based work, with approximately 35% of the time on the phone, 10% face-to-face contact with Plano residents and the remaining time completing administrative work utilizing Microsoft Office software, specifically Word, Excel, PowerPoint and Outlook.

Qualified candidates will have:

Bachelor's degree in Social Work, Business, Finance, Public Administration, Urban Planning, or related field Two (2) years of experience as a Community Development Coordinator, or in mortgage lending, CDBG or HOME administration, housing rehabilitation or related field

Note:

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements. In addition to the above, the ideal candidate would be: Kind Team-centric Customer-focused Detailed-oriented Lives and reflects Plano's SERVE values: Stewardship, Engaged, Respect, Visionary, Excellence This position requires a high level of customer service, as more than half of the workday may be spent assisting Plano residents by phone. The ideal candidate demonstrates exceptional patience, professionalism, and attention to detail, and can multi-task numerous files while providing clear, supportive guidance. Strong interpersonal skills and a commitment to delivering an excellent customer experience are essential to succeed in this role. Every person matters. Every job has purpose. Together we make a difference. Join Team Plano! This role is 100 percent on-site, the City does not offer hybrid or remote options. Your choice of one of the following schedules: Four (4) ten-hour days Four (4) nine-hour days and one (1) four-hour day Five (5) eight-hour days As a valued Team Plano member, you will receive numerous benefits: Comprehensive medical, dental, and vision plans Membership in the Texas Municipal Retirement System (TMRS), in which the City matches contributions 2:1 upon retirement Enrollment in the Retirement Security Plan (RSP) which is fully funded by the City Up to three weeks of paid vacation Up to three weeks of paid sick leave per year Nine paid holidays Tuition Assistance Free Library Card Free recreation center membership And so much more! Learn about our benefits here. To view the Housing and Community Service Coordinator job description, please click here. Equal Employment Opportunity Equal Opportunity Employer - EOE/M/F/V/D Open positions are subject to close without notice.