Admissions Counselor I, Graduate

Admissions Counselor I, Graduate Concordia University Irvine - 4.3 Irvine, CA Job Details 20 hours ago Qualifications Customer follow-ups Customer records maintenance Networking event recruitment Email customer support Phone communication Student recruitment Faculty collaboration Presentations for conferences or internal meetings Academic institution experience In-person customer service Student database management Student information system Phone customer support Bachelor's degree Video conferencing software Customer engagement Student admissions Initial Contact (sales skills) College application guidance Prospecting Participating in conferences Lead Tracking CRM system proficiency Colleges/universities Video conferences (communication methods) Event customer service Customer interaction during outreach Sales follow-up Entry level University experience Full Job Description Essential Duties and Responsibilities include: To perform this job successfully, an individual must be able to accomplish each of the below duties satisfactorily: Represents the University to prospective students and the general public with the highest degree of professionalism through an array of outreach programs, activities, and events. Provide timely and professional customer service and actively connect with prospective students through phone, email, virtual meetings, events, and in-person appointments. Advises prospective students through the admissions process from inquiry to enrollment. Maintain consistent follow-up communication with prospective students to encourage application completion and enrollment. Represent the university at recruitment events, graduate fairs, information sessions, webinars, and networking opportunities. Maintain accurate and detailed records of recruitment activity, application progress, and enrollment outcomes within the university CRM and student information systems. Review application materials for completeness, coordinate communication and execution of interviews with appropriate faculty or admissions staff, as needed. Work closely with academic departments to support enrollment initiatives and student engagement. Presents program and admissions information to prospective students at information sessions and conferences. Meets aggressive enrollment goals for each start term. Works collaboratively with appropriate Concordia University Irvine personnel to grow and improve academic programs. Supports, and contributes to, the mission and vision of Concordia University Irvine Some evening and weekend hours, as needed. Some travel required. Other duties as may be assigned. Experience Preferred Experience in higher education admissions preferred. Education Preferred Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.