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Job Description
Excelcare at Wilmington is seeking a dynamic and relationship-driven Community Relations Liaison to support both facility census growth and the admissions process. This individual will serve as a key representative of the facility within the healthcare community while coordinating referrals, admissions, and resident transitions. The ideal candidate is an excellent communicator who can build strong professional relationships, provide exceptional customer service, and ensure a seamless admission experience for residents and families. Located at 2801 W 6th St, Wilmington, DE 19805
Community Relations Liaison Benefits:
Health, Dental and Vision Insurance Paid time off, paid sick time and paid holidays 401k with up to 5% matching Daily pay option Employee -only discounts, perks and rewards programs
Community Relations Liaison Responsibilities:
Develop and maintain strong relationships with hospitals, physicians, discharge planners, case managers, assisted living communities, and other referral sources Represent the facility at networking events, healthcare meetings, and community outreach activities to promote services and increase referrals Coordinate the admissions process from referral through resident arrival Receive, review, and respond promptly to referrals from hospitals and community partners Verify insurance coverage and eligibility, including Medicare, Medicaid, and managed care plans Collaborate with discharge planners, families, and interdisciplinary team members to ensure smooth and timely admissions Conduct facility tours for prospective residents and families Serve as a resource for residents, families, and referral partners by providing information regarding services, programs, and admission requirements Ensure all admission documentation is complete, accurate, and compliant with regulatory requirements Track referral activity, admissions data, and census trends while maintaining accurate records Participate in census development initiatives and implement strategies to increase occupancy Provide a positive, professional, and supportive experience throughout the admission and transition process
Community Relations Liaison Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Marketing, Business, Communications, or a related field preferred Previous experience in healthcare admissions, business development, community relations, marketing, or skilled nursing preferred Knowledge of Medicare, Medicaid, managed care, and insurance verification processes preferred Strong relationship-building, networking, and customer service skills Excellent verbal and written communication abilities Highly organized with strong attention to detail Ability to manage multiple priorities in a fast-paced healthcare environment Proficiency with Microsoft Office and electronic healthcare systems Excelcare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #Sponsor123
