Admissions Officer

Position Summary:

The Admissions Officer supports the recruitment, evaluation, and enrollment of mission-aligned students from PreK through 12th grade. This position serves as a key point of contact for 40% of prospective families, ensuring a welcoming and informative admissions experience. The ideal candidate is detail-oriented, personable, and passionate about independent school education.

Key Responsibilities:

Qualify all prospective families, using the established framework, by making the 1st call and subsequent follow-up calls as needed to qualify/disqualify a lead Support in the scheduling of visits as required Drive fantastic parent experience through customer-centric and best-in-class communications - often the lead specialist will be the 1st person from the school which the family will engage with Maintain a clean Salesforce lead pipeline Use data & dashboards to improve their individual ways of working, e.g., understand how changes in process have influenced their qualification velocity, and adjust behavior as needed to improve Feedback to the Assistant Director of Admissions on the quality of leads coming through the pipeline, helping to optimize and improve campaign effectiveness Serve as the initial point of contact for inquiries and provide accurate, timely information to prospective families. Schedule and conduct individual tours and student assessments/visits. Maintain accurate records in the admissions database (e.g., Ravenna, Salesforce, SAO), including updating applications, tracking documents, and logging communications. Support the coordination and execution of admissions events (e.g., open houses, information sessions, shadow days, assessment appointments). Collaborate with academic and administrative departments to facilitate student assessments and visit logistics. Assist in reviewing applications and preparing materials and summaries for admissions committee meetings. Assist with boarding leads as a secondary responsibility when needed.

Analytical thinking:

can identify trends in inquiry, visit, and application data.

Time Management:

can successfully complete a diversity of tasks during peak enrollment season Respond promptly to phone, email, and in-person inquiries with a customer-service mindset. Represent the school at external admissions and outreach events. Help gather and analyze admissions data to support strategic decision-making and reporting. Participate in school life to gain a deeper understanding of programs and culture to effectively communicate with prospective families.

Qualifications:

Bachelor's degree required. 2 - 5 years of professional experience, preferably in admissions, education, or customer service. Strong interpersonal, written, and verbal communication skills. Excellent organizational skills and the ability to manage multiple priorities simultaneously. Familiarity with admissions software and databases a plus. High level of discretion and professionalism in handling confidential information. Enthusiasm for working with students and families and representing the school's mission and vision. Flexibility to work occasional evenings and weekends for event