Admissions Counselor

The Admissions Counselor is responsible for functions that contribute to converting qualified applicants to enrolled students at RegentUniversity. The environment for this position is a blended inbound and outbound call center. This position is expected to demonstrateeffective professionalism and extraordinary customer service while communicating and managing prospective students and applicants of RegentUniversity.

Work Location:

Virginia Beach, VA [capability of remote work in case of inclement weather] Essential duties: Represent Regent University as a general recruiter for all undergraduate and graduateschool programs providing extraordinary customer service with each prospect, applicant and enrolled student. Develop and maintaincomprehensive knowledge on all undergraduate, graduate, and doctoral programs and effectively counsel prospective students on program fitand admissions requirements. Develop and maintain comprehensive knowledge on all applicant and student-related resourcesincluding admissions processes, financial aid, costs, transfer guidelines, licensure guidelines, military benefits, and student resources. Make a high volume of outbound phone calls, receive inbound calls, and maintain comprehensive student records through the correctuse of technology while maintaining confidentiality. Meet and exceed Key Performance Indicators (KPIs) for each term asdetermined by Enrollment Management leadership while adhering to dynamic, internal work processes. Demonstrate exceptionalprofessionalism in working with internal and external stakeholders in person and in writing. Commitment to learning andprofessional development. The admissions counselor is responsible for learning and retaining all new and job-related content presented (forutilization in daily work). Coordinate and participate in admissions and recruitment events as required. Assist withonboarding and training of new staff members.

Qualifications:

Bachelor's Degree preferred 1-2 years of admissions, customer service, sales and/or telemarketing/tele-counseling experience beneficial Strongorganizational abilities, excellent written and oral communication skills and interpersonal skills, with an ability to establish rapportwith a diverse customer base Must be motivated, coachable, and be effective in a production-driven work environment Ability to work a flexible schedule that may include days, evenings, and weekends including rotating Saturdays and second shift(12pm-9pm) Reliable transportation to travel to and from work in a timely manner Appropriate competence and ability tobe trained in technology including Customer Relation Management (CRM) systems, Microsoft Suite and phone systems and multi-tasking withinthese systems including average to minimum typing speed of 40 WPM Christian commitment consistent with Regent University missionas described in our application, website, and Employee Handbook Candidates must have: Employeemust embrace the mission of Regent University as evidenced by his/her Christian witness A heart for the personal, spiritual, andprofessional development of students Ability to maintain prospect, applicant, student, and institutional confidentiality Excellent customer service skills and the ability to provide service in a professional manner Commitment to Regent's core valuesof Excellence, Innovation, and Integrity Regent University does not discriminate in employment in its programs or activitieson the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here . Benefits Regent offers a wide range ofgenerous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirementplans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of30 hours per week will receive an attractive benefits package.