Student Support Representative

We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract-to-permanent opportunity is ideal for someone who enjoys building relationships, communicating clearly, and supporting individuals as they evaluate educational options. In this role, you will act as a key point of contact from initial inquiry through program start, delivering a positive and well-organized experience while maintaining accurate records and consistent follow-up.

Responsibilities:

• Connect with prospective students by phone and other approved outreach methods to explain program options, admissions steps, and enrollment timelines in a clear and supportive manner.
• Arrange and lead candidate conversations to assess educational goals, discuss program fit, and move interested individuals forward in the admissions process.
• Manage the full inquiry pipeline from first contact through application transfer, including inbound and outbound communication, application support, and ongoing status updates.
• Maintain detailed and timely documentation of student interactions, application progress, and related activity within the database.
• Build interest in available programs through lead generation efforts, referral development, and persistent follow-up designed to strengthen the enrollment pipeline.
• Partner with financial aid teams and campus leadership to coordinate a smooth transition for students from inquiry to orientation and program start.
• Track daily recruiting activity, share progress with leadership, and participate in strategy discussions focused on improving enrollment outcomes.
• Uphold admissions policies and regulatory expectations while delivering attentive service and contributing to a collaborative team environment.
• Perform additional support tasks as needed to assist the admissions function and enhance the student experience.