Student Support Representative

Description We are looking for a Student Support Representative to guide prospective students through the admissions journey and help them take the next step toward enrollment. This contract opportunity with potential for a long-term role is ideal for someone who combines strong customer service skills with a results-driven approach, ensuring each candidate receives accurate information, timely follow-up, and a supportive experience from initial inquiry through program start. The person in this role will work closely with admissions and campus partners to connect applicants with educational programs that align with their goals.

Responsibilities:

• Engage with prospective students by phone and through follow-up outreach to explain programs, answer questions, and move candidates through each stage of the admissions process.
• Arrange and lead candidate conversations to assess interest, discuss career objectives, and determine whether available programs are a strong fit.
• Manage inbound inquiries and proactive outbound contact efforts, helping applicants complete required steps from initial interest through application transfer and orientation readiness.
• Maintain accurate and up-to-date records of conversations, application progress, and related admissions activity within the database.
• Build a steady pipeline of prospective students through lead generation, community outreach, referral development, and consistent follow-up activity.
• Partner with financial aid staff, admissions teams, and campus leadership to create a smooth and supportive enrollment experience for each applicant.
• Track daily recruiting results and share activity updates with leadership to support performance reviews, planning, and enrollment strategy discussions.
• Complete assigned tasks in alignment with admissions policies, compliance standards, and departmental expectations while contributing positively to the team environment. Requirements
• 3+ years of experience in admissions, student support, recruiting, customer service, or a related field.
• Ability to conduct and schedule interviews while managing a high volume of prospective student interactions.
• Experience handling both inbound and outbound calls in a fast-paced, goal-oriented environment.
• Strong application processing and high-volume data entry skills with close attention to accuracy.
• Proven ability to generate leads and support enrollment growth through outreach and follow-up.
• Effective communication and interpersonal skills with the ability to build trust and guide candidates professionally.
• Strong organizational skills and the ability to manage multiple priorities while meeting deadlines and performance goals.

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