SOCIAL WORKER (WISEWOMAN)

JOB SUMMARY

Provides a range of client-centered services that link clients with health care, psychosocial support, and other services. Provide support services to assist women in the Alabama Breast and Cervical Cancer Early Detection Program (ABCCEDP) and

WISEWOMAN

Program in overcoming barriers, which will enable them to have timely access to quality breast and cervical cancer screening; diagnostics and the

WISEWOMAN

program, along with any preventive screening needed. .Will link community members to the resources they need such as: health screening information, healthcare providers, assistance with publicly funded health insurance and grant funded programs. This position enhances the quality of the Wise Woman care team's ability to provide proactive patient management, increased patient and provider satisfaction, and continuity of patient care.

DUTIES AND RESPONSIBILITIES

1. Works alongside the Wise Woman Health Coach and patient navigator identifying potential program participants utilizing provider schedules, referral, and data retrieving platforms including Azara 2. Provides outreach to individuals in a variety of settings including but not limited to in the clinical setting, health fairs, clinic outreach, and patient lists for targeted outreach. 3. Delivers culturally appropriate and accessible health education and information, often by using popular education tools in the EHR 4. Assist the Health Coach with follow-up phone calls following their initial session 5. Assist the Health Coach with tracking patients for program retention, which includes follow-up phone calls, emails, and mail correspondence 6. Assist Health Coach with program inventory 7. Provides Health Coach with support during outreach and support group events. 8. Helps clients in utilizing resources, including scheduling appointments with PCP or other needed specialty providers. 9. Assists with completion of applications for programs within Franklin Primary for which they may be eligible for enrollment 10. Links patients to screening test 11. Assists care team with coordination of care by tracking and supporting patients when they obtain services outside the practice. Closing the referral loop as needed 12. Works with the provider care teams by utilizing internal and external data sources, identifies and contacts patients identified through various practice protocols and initiatives. 13. Educates patients and families to assist them to make informed personal health care decisions. 14. Assists the care team and patient in the implementation and ongoing evaluation of patient self-management goals utilizing motivational interviewing skills. 15. Understands and follows policies and procedures and produces and submits reports in a timely manner. 16. Collaborates with clinical staff and social workers as needed in the development and execution of the plan of care, and achievement of goals. 17. Assists with the scheduling of referrals 18. Serves as a patient advocate. Acts as a liaison between the patient care team, healthcare facility, and community agencies among all Franklin Primary Health Center clinics. 19. Other related duties as assigned. 20. Assist WW navigator in submission invoice and data forms within sixty (60) days of the date of services for

ABCCEDP. 21.

Performs billing functions for the

WISEWOMAN

program, as well as, other social services programs. The preceding examples are representative of the assignments performed by this position and are not intended to be all-inclusive.

CUSTOMER SATISFACTION

Must provide the very best customer satisfaction to patients, visitors, and co-worker at all time in a professional and courteous manner. Doing things right the first time. Making people feel welcome. Showing respect for each customer. Anticipating customer needs and concerns. Keeping customers informed. Helping and going the extra mile. Responding quickly. Protecting privacy and confidentiality. Demonstrating proper telephone etiquette. Taking responsibility for handling complaints. Being professional. Taking ownership of your attitude toward Service Excellence .

HEALTH AND SAFETY REQUIREMENTS

Must adhere to safety policies and procedures. Must receive Safety and Hazardous Communication training annually. Must exercise universal precautions and comply with safety standards and procedures. Knowledgeable of OSHA and CLIA requirements to assure compliance.

PRIVACY RULE COMPLIANCE REQUIREMENTS

Adheres to Health Insurance Portability and Accountability Act (HIPAA Privacy Rule) policies and procedures. Must successfully complete Privacy Rule compliance training annually or as revisions are made to the policies and procedures. Must comply with Privacy Rule guidelines by learning to protect FPHC patient's medical privacy. Must comply with Privacy Rule guidelines by appropriately maintaining our patient information in compliance with national standards Must comply with Privacy Rule guidelines by providing appropriate security of FPHC patient records.

PROTECTED HEALTH INFORMATION

(PHI) ACCESS•RESTRICTED•For purposes of HIPAA Compliance there are 4 workforce categories, which define the level of access to PHI that is granted to the incumbent. This position is classified as PRIMARY PROVIDERS and therefore granted

UNRESTRICED

access•for providing patient care;

RESTRICTED

access for other uses and disclosures, to be defined according to the purpose for which use or disclosure is intended. Use and disclosure must be in accordance with applicable privacy policies and procedures.

PERFORMANCE STANDARDS

Performance will be evaluated annually wherein a satisfactory overall rating is considered a minimum acceptable level of performance.

QUALIFICATIONS

Education and Experience:

Successful completion of a Community Health Worker formal training program such as from a college or other education institution. Direct related experience may be substituted on a year-to-year basis for the required education. Strong written and verbal communications skills are required. Possess the ability to work with minimal supervision and manage multiple priorities. Possess strong organization and analytical skills. Possess a valid Alabama Driver's License. Should be familiar with social service agencies and Medicare and Medicaid regulations.

Knowledge, Skills and Abilities:

Knowledge of organizational policies, regulations and procedures to carry out the duties of the CHW as defined by a formal training curriculum. Skills in establishing and maintaining effective working relationships with patients, medical staff, and the public are required. Skills are required in preparing and maintaining records, writing reports, and responding to correspondence. Abilities to maintain quality control standards. Abilities to interpret adapt and apply guidelines and procedures. Must possess the ability to communicate clearly and maintain confidentiality. Ability to work independently, learn new skills and self-direct learning to accomplish tasks. Ability to cooperate; works well with others in a multi-disciplinary team setting. Professional appearance and professional conduct at all times. . Must possess the ability to communicate clearly and maintain confidentiality

CERTIFICATION, LICENSES, REGISTRATIONS

PHYSICAL/MENTAL DEMANDS:

Visual and auditory activity. Ability to distinguish letters and symbols. Manual dexterity, good body coordination capabilities. Ability to lift and carry items up to 30 lbs. Frequent walking, standing, sitting and talking for extended periods. Able to withstand stressful situations.