Customer Service/School Outreach Center Coordinator - Burbank Office

Customer Service/School Outreach Center Coordinator - Burbank Office

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC - 3.0

Burbank, CA Job Details Part-time $19 - $22 an hour 1 day ago Benefits 401(k) Opportunities for advancement Flexible schedule Qualifications Record keeping Customer relationship building Phone communication High school diploma or GED CRM system proficiency Communication skills Conducting sales calls Entry level Client interaction via phone calls

Full Job Description Benefits:

401(k) Flexible schedule Opportunity for advancement Benefits/Perks Competitive Compensation + productivity bonus Career Growth Opportunities Job Summary We are seeking a friendly and professional with Inside Sales/Customer Service experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. Responsibilities Place outbound calls and receive inbound calls Identify the reason for the customer's call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend training to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a call center representative, or inside sales representative, or a similar role is preferred Must be Result oriented. This is a high-paced environment. Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively