Matching & Program Specialist, Bilingual

Matching & Program Specialist, Bilingual Big Brothers and Sisters of San Diego San Diego, CA Job Details Full-time $22.75 - $29.40 an hour 1 day ago Benefits 403(b) matching Mileage reimbursement AD&D insurance Health insurance Dental insurance Flexible spending account Vision insurance 403(b) Qualifications Computer operation Spanish Computer literacy English High school diploma or GED Working with children Productivity software Technical Proficiency Full Job Description Matching & Program Specialist, Bilingual

DEPARTMENT

: Program

FLSA STATUS

Non-Exempt (Hourly), Full-Time

REPORTS TO

Senior Program Manager, Enrollment & Volunteer Initiatives

WORK LOCATION & TRAVEL

Flexible hybrid in-office/remote schedule; some local travel within San Diego County required for meetings, match introductions, family engagement, and agency events.

JOB SUMMARY

Essential to the BBBS mission, the primary function of this position is to ensure that volunteers and children are matched in strong, safe, and sustainable relationships in accordance with BBBS standards and agency practices. This role supports youth and families through enrollment, reassessment, pre-match communication, match introductions, and related program activities. A high level of customer service, sound judgment, attention to detail, and commitment to child safety is expected throughout the process. Because this role regularly serves Spanish-speaking participants and families, the position requires the ability to communicate effectively in both English and Spanish.

PERFORMANCE MEASURES

The successful incumbent will produce positive outcomes in the following areas: maintaining child safety; supporting the timely creation of strong Big and Little matches; completing child and volunteer updates, pre-match calls, match introductions, and background check coordination in a timely and thorough manner; developing and maintaining positive working relationships with families, volunteers, and colleagues; and achieving individual and team goals on a monthly and annual basis.

JOB RESPONSIBILITIES

Create Big and Little matches and facilitate match introductions while accommodating volunteer and family schedules. Conduct volunteer, child, and family reassessments and updates as indicated. Recommend match support and training needs to Match Support team members based on assessment findings. Ensure calls, emails, and other communications receive an engaging, positive, and personalized response that reflects BBBS values and service standards.

Conduct assessments and write reports:

Prepare detailed, accurate assessments of volunteers, youth, and families. Analyze information to make informed recommendations for program participation, matching, and support. Maintain thorough documentation in agency systems. Effectively move children and volunteers from application through approval and matching. Identify and assess barriers interfering with enrollment or matching and follow the process through to the next point of contact. Obtain and maintain preliminary and ongoing contact information and documentation for children, families, and volunteers. Coordinate required screening and background check steps in accordance with agency practices and applicable law. Escalate to the Senior Program Manager any concerns arising during interviews, reference checks, or screening results that may affect enrollment or matching decisions. Collaborate closely with service delivery staff to ensure smooth transitions among functions and a consistent participant experience. Communicate in both English and Spanish with volunteers, youth, and families, including interviews, follow-up, responses to questions, and coordination of required paperwork. Assist with agency administrative, marketing, fundraising, and event efforts as directed. Attend and assist with agency-sponsored events as directed. Perform other duties as assigned.

REQUIRED QUALIFICATIONS

High school diploma or GED equivalent and one of the following: a bachelor's degree in social services, human services, or a related field; an associate degree or two years of higher education and two years of relevant work experience; or four years of relevant work experience in social work, counseling, social services, child development, or related fields. Experience working with both child and adult populations; assessment, intake, or interview experience preferred. Excellent written, verbal, and interpersonal communication skills. Strong organization, sound judgment, and ability to manage workload effectively to meet deadlines and ensure timely processing. Computer proficiency, including Microsoft Office applications. High attention to detail and ability to maintain accurate documentation. Ability to maintain confidentiality of client, family, and volunteer information. Professional or internship experience in a nonprofit or social service setting working with volunteers and families is preferred. Ability to communicate effectively in both English and Spanish to support participant, family, and volunteer engagement in this role.

DESIRED COMPETENCIES

Demonstrated customer service orientation in both phone and in-person interactions. Ability to build rapport and work effectively with people from varied backgrounds and communities. Strong collaboration skills and ability to work effectively across teams. Ability to manage time effectively, prioritize multiple tasks, and handle a high volume of email and case-related communication. Consistent attention to detail and follow-through. Ability to accept direction and adapt to evolving program and organizational needs.

PHYSICAL DEMANDS

This role requires the ability to sit and work on a computer for extended periods, participate in meetings and interviews, travel locally within San Diego County, and attend occasional events or meetings outside standard business hours. The role may also require moving light materials used for meetings, enrollment activities, or agency events. The employee must be able to perform the essential functions of the position with or without reasonable accommodation.

TOTAL REWARDS & ENVIRONMENT COMPENSATION

Pay Range:

$22.75 - $29.40 per hour. Compensation is commensurate with the candidate's specific experience and education as it relates to this role. This pay range is provided in accordance with applicable California and local pay transparency requirements.

WHAT WE OFFER

Wellness:

Robust Medical, Dental, and Vision coverage; Life and AD&D insurance (employer-paid); and Flexible Spending Accounts (FSA).

Time Off:

Accrued vacation and sick leave, plus 12 observed holidays and one floating holiday annually.

Financial:

403(b) Retirement Plan with employer matching and mileage reimbursement.

Purpose-Led Culture:

Rewarding, mission-based work in a supportive and inclusive team environment.

HOW TO APPLY

(Resume & Cover Letter) All interested applicants must submit both a cover letter and resume to . Final candidates may be subject to reference checks, background checks, and other applicable screening requirements consistent with agency practices and applicable law. If you need assistance or a reasonable accommodation due to a disability to participate in the application or interview process, please contact HR at the email address listed above.

AT-WILL EMPLOYMENT DISCLOSURE

Employment with BBBS of SDC is at will. This means that either the employee or BBBS of SDC may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting or any other communication creates a contract of employment for any specific duration or limits the at-will nature of employment.

EEOC DISCLOSURE BBBS

of SDC is an equal opportunity employer and is committed to creating an inclusive environment for all employees and applicants. BBBS of SDC complies with applicable federal, state, and local equal employment opportunity laws. Employment decisions are made without regard to race, color, religion (including religious dress and grooming), creed, national origin/ancestry, citizenship, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, medical condition, physical or mental disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We prohibit retaliation against individuals who oppose discrimination or participate in an investigation or proceeding related to discrimination or harassment. This job description describes the general nature and level of work for this position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and organizational needs may change over time.