Pediatric Resource Coordinator

Under the general supervision of the Assistant Director for Pediatric Case Management the Case Management (CM) Pediatric Resource Coordinator role performs diversified non-licensed functions to support the administrative activities of the Case Management departments. The CM Pediatric Resource Coordinator will assist with discharge plans that include but are not limited to copying charts, coordinating referrals for post-acute care resources, following-up on post-acute care resource referrals, faxing/phoning facilities/agencies, coordinating transportation and obtaining authorizations for services. The CM Pediatric Resource Coordinator will also collaborate with all members of the care team and document their activities within the patient record for review. The CM Pediatric Resource coordinator will also assist with patient throughput, including (but not limited to): obtaining outside medical records, mid-stay resource check-in with family, the discharge checklist (both patient and provider facing), the discharge milestones, assisting families with identifying a Primary Care doctor or clinic that is covered by their insurance, coordinating PCP calls, coordinating translation of discharge materials (AVS), and making follow-up discharge appointments. When applicable, the CM Pediatric Resource Coordinator will also manage compliance with the Medicare Important Message hospital requirements and provide patients/family information and/or services to support discharge needs. This position will interface directly and/or telephonically with patients/patient's families while providing exceptional customer service. Additionally, the CM Pediatric Resource coordinator will maintain flexibility in daily assignments that may change at any time based on the department's administrative needs and staffing, this may include (but not limited to): scheduling meetings, timecard processing, and submitting initial and concurrent review to insurances. The Case Management Department is a seven day a week operation that includes staffing all UCSF recognized holidays. All CM Pediatric Resource Coordinator staff will be required to rotate weekend and holiday coverage to meet the department's needs and mission.

Department Overview:

The UCSF Health Pediatric Case Management Department is part of the multidisciplinary team of expert clinicians and staff, who continually strive to provide proactive and patient centered access to care and resources along the healthcare continuum. The Case Management process facilitates communication and care coordination along a continuum through effective transitional care management. Recognizing the patient's right to self-determination, the significance of the social determinants of health and the complexities of care, the goals of Case Management include the achievement of optimal health, access to services, and appropriate utilization of resources.