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Job Description
Are you passionate about making a real difference in the community? Orange County Rescue Mission's Hope Family Housing program is a faith-based, life-transformation program that serves as another step along the journey to self-sufficiency, for those in need of affordable housing. These communities in Buena Park and Orange serve as the final transition for formerly homeless individuals and families. Hope Family Housing's primary goal is to provide affordable housing in an environment of independent living with program-driven and supportive services. We are looking for a dedicated, compassionate, and highly organized Coordinator to oversee our Hope Family Housing program!
Our Mission:
To minister the love of Jesus Christ to the Least, the Last, and the Lost of our Community through the provision of assistance in the areas of guidance, counseling, education, job training, shelter, food, clothing, health care and independent living communities.
Role Overview:
This position oversees all OCRM Hope Family Housing programmatic functions.
Essential Job Duties:
Receive all incoming applications, maintain log of all applications, ensure applications are complete, and track down any missing documents if not complete. (10%) Evaluate income to see if it meets income qualifications, evaluate application to see if there are any disqualifying factors and complete background/credit check. (10%) Make updates to application documents as necessary, communicate with applicants to let them know whether they are approved or denied, calculate rent amount if qualify. (5%) Send out congratulation letters to applicant, on-site manager and property managers. (5%) Explain program requirements to residents and have them complete intake paperwork. (5%) Log services and input paperwork into HMIS/Clarity. (10%) Send out monthly newsletter which include, budget reminder to complete and submit along with bank statement by the 7th of each month, educational materials relating to early literacy and childhood development, and any important dates/announcements. (10%) Review monthly budget and bank statements. If notice resident is spending unwisely, discuss with family, communicate with residents via email, phone or in person. (20%) Maintain files of budgets, bank statements and case notes for each family. (15%) Conduct random drug testing along with the Safety and Security Officer - quarterly. (5%) Conduct exit interviews prior to move-out and have clients complete exit paperwork. (5%)
Key Performance Indicators:
Must have strong customer service skills to manage difficult or emotional applicant/resident situations, respond promptly to applicant/resident needs, solicits applicant/resident feedback to improve service, responds to requests for service and assistance, meets commitments.
Job Skills/Qualifications:
Education:
Bachelor's degree
Experience:
1 year of job related work experience.
Communication Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations.
Math Skills:
Minimum Skills:
Ability to add and subtract and to multiply and divide.
Reasoning:
Intermediate Skills:
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
Driving Requirements:
Required to drive a Company vehicle on behalf of the Company. Knowledge of available referral sources and agencies providing services to those in need. Ability to enter, track, extract and use data for reporting and grant proposals. Familiarity with local and state agencies governing social service functions. Ability to manage projects effectively with efficiency and achieving focused results. Knowledge and experience working with individuals in crisis. Ability to effectively meet required deadlines. Self-motivated and flexible.
Additional Job Requirements:
Be in contact with property manager in regards to move-ins/move-outs/resident issues/maintenance issues. Maintain communication with residents including letters sent upon move-in, move-out, warnings if necessary, move-out reminders, and other various forms of communication. Send notice of impending move out 6 months prior to move out.\ In the event of an eviction work with the property managers to coordinate court appearances, documentation, etc. Maintain files for all HFH residents.
Update documents as necessary:
application, rental agreements, addendums, etc. Keep current rosters for all facilities.
Annually:
participate in annual audit of HFH BP.
Annually:
conduct annual income review which involves collecting tax documents and pay stubs from all residents, evaluating income to determine whether they still qualify, and communicate to all residents any changes in rent.
Annually:
HIC/PIT reports for 211OC (major project, it actually involves all of our OC facilities, not Just HFH).
CFCOC:
Participate in annual audit as noted above. 211
OC:
Attend all trainings as necessary, make sure all residents are input into HMIS/Clarity _________________________________________________________________________________ Ready to Make a Difference? If you are a dedicated Coordinator with a heart for ministry and service to our community, we want to hear from you! Apply today to join the Orange County Rescue Mission and help us transform lives through compassionate support. In order to be considered for this position, all applicants must complete an official application and a Statement of Faith on the Orange County Rescue Mission applicant portal: https://recruiting.paylocity.com/recruiting/jobs/All/1f332aa9-914b-4280-9c61-64a38141bf41/
Orange-County-Rescue-Mission-Inc Job Type:
Full-time Pay:
$26.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance
Education:
Bachelor's (Required)
Experience:
Case Management:
1 year (Preferred)
Ministry:
1 year (Preferred)
Property Management:
1 year (Preferred)
Housing Navigation:
1 year (Preferred)
License/Certification:
Driver's License (Required) Ability to
Relocate:
Tustin, CA 92782: Relocate before starting work (Required)
