Program Manager-Child Protective Services

Program Manager-Child Protective Services Salary $74,720.00 - $95,269.00 Annually Location Pittsboro, NC Job Type Full-Time Job Number 202600404 Department Social Services Opening Date 05/21/2026 Closing Date 5/28/2026 11:59 PM Eastern FLSA Exempt Description Benefits Questions

WELCOME TO CHATHAM COUNTY'S APPLICATION PROCESS.

To Apply:

Become a part of the best local government in North Carolina click "Apply" in the top right corner. All sections of the application, including work experience, MUST be completed. Please include the last ten (10) years of employment history. Incomplete applications may be rejected. Applications are stored on a secure site accessible only by authorized personnel. Your application can be saved and used to apply for more than one (1) job opening. Chatham County is an equal opportunity employer and will consider reasonable accommodations as required by law. Chatham County participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Chatham County does not offer sponsorship of job applicants for employment-based visas or any other work authorization for our positions at this time. •

Please Note:

After submitting your application: Log into your GovernmentJobs account daily. You will receive emails and notices from hiring managers asking you to complete tasks. You do not want to miss these. The references you provided will be asked to complete a form. This does NOT mean you will be interviewed. It is an automated process in NeoGov. We recommend you sign up for text message alerts when you create your account. If you have issues with submitting your application, please contact Neogov Applicant Support at 1-855-524-5627. Return to the Chatham County Homepage . Job Description Are you passionate about supporting children and families through strong leadership and quality social work services? We're seeking an experienced Program Manager to lead our Children's Services team and help make a meaningful impact in the community. Join a team that values collaboration, professional growth, work-life balance, and employee wellness. The primary purpose of this position is to provide managerial support, leadership, and supervision to supervisors, social workers, and others within Children's Services in the Family Services Division. This position supervises supervisors and Social Workers for the CPS and APS Intake unit, which also handles courtesy requests, on-call, and prevention services, the CPS Investigations and Assessments team, and an administrative support position. The Program Manager must assess all social work functions to ensure compliance with local, state, and federal mandates. The position oversees HR functions within the unit, including orientation and training of new social work employees, ongoing support and supervision, and annual performance evaluations. This position is also responsible for overseeing and managing quality assurance activities for program areas and a variety of monthly reports. This position serves on the agency management team. •Note•Two professional references with at least one being a current or previous supervisor are required. Essential Functions To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following essential functions serve as a general guide for this position. Position functions are subject to change based on departmental needs and external factors including, but not limited to, regulatory requirements. Participates in the recruitment, interviewing, and hiring process with supervisory employees and other positions as needed; Provides orientation and training to new supervisors and Social Workers, develops annual training plan for assigned employees and assigned programs, and participates in the management of performance issues; Provides regular case staffing, supervision, coaching, and support to all team members per agency and NC DHHS policy; Prepares agendas, facilitates unit meetings for assigned program areas, and arranges for and provides training as needed to staff; Establishes unit goals and sets priorities for program areas covered; Provides input into division planning along with Deputy Director and Program Manager(s) and participates with the management team in agency planning; Oversees submission and accuracy of all required reporting for covered programs, and reviews and submits daysheets and timesheets for employees supervised; Oversees CPS record requests, consulting with agency attorney as needed to ensure compliance with all statutes and regulations; Identifies needed areas of improvement, works with the Deputy Director and supervisory team to address patterns and develop strategies to address and monitor progress; Participates in Continuous Quality Improvement (CQI) activities within the Family Services Division and performs Quality Assurance for assigned program areas; Prepares for and participates in program monitoring, child fatality reviews, and financial audits as needed; Creates a culture within program area(s) and across the agency that supports employees to provide quality services and customer service; Ensures the facilitation of Child and Family Team meetings, Child Planning Conferences, and other required meetings as needed; Reviews a wide array of reports and works to fix errors and address issues; Tracks trends and needed data for teams and program areas and submits reports within required timelines; Provides information for the budgeting process as needed; Provides backup to supervisors and the Deputy Director as needed to ensure coverage of essential functions; Works collaboratively with a wide array of partners, including individuals served, agency attorney, schools, law enforcement, attorneys and other court partners, MDT members, treatment providers, and others in case planning activities; Prepares for and facilitates court staffing with agency attorney, reviews court reports as needed, ensures representation at all associated court proceedings, acts as agency liaison with agency attorney for CPS services matters, and ensures expert testimony in court is provided as needed; Serves as a member of the agency management team, other internal committees, and represents the agency at a variety of other local and state meetings and committees; Performs project management as needed for assigned program areas; Ensures thorough and timely documentation of all case activities in the record per local and state policy and required timeframes for program areas; Takes an active role in the planning of and actively participates in agency functions, outreach and awareness events, training, and team building activities; Acts as a shelter manager in shelter operations or other weather-related incidents as needed; Performs other duties as assigned. Minimum Qualifications Master's degree from an accredited school of social work and three years of social work or counseling experience, two of which was in a supervisory capacity; or a Bachelor's degree from an accredited school of social work and four years of social work or counseling experience, two of which were in a supervisory capacity; or a Master's degree in a counseling field and four years of social work or counseling experience, two of which were in a supervisory capacity; or a Bachelor's degree in a human services field or related curriculum including at least 15 semester hours in courses related to social work or counseling and five years of social work or counseling experience, two of which were in a supervisory capacity; or a Bachelor's degree and six years of experience in rehabilitation counseling, pastoral counseling, or a related human services field providing experience in techniques of casework, group work, or community organization, two of which were in a supervisory capacity; or an equivalent combination of training and experience. Previous supervisory experience is required. Knowledge, Skills, and Abilities Ability to provide strong leadership to employees within assigned program areas and across the agency; Skilled in the ability to supervise, orient, and train Social Workers, interns, and other staff; Considerable knowledge and experience with child welfare practice and policy, including best practices, abuse, neglect, and dependency, intake policy for both adult and child protective services, and all child protective services investigative and assessment policy, including safety planning; Considerable understanding of trauma and its impact on individuals served, as well as Secondary Traumatic Stress and how it impacts employees; Skilled in the ability to manage conflict, remain neutral and fair, engage people and build trust, and promote collaboration and consensus toward positive outcomes; Strong multi-tasking skills, the ability to prioritize work assignments, and to be flexible with schedule as needed; Ability to quickly and competently assess the risks and safety of the home environment, employ negotiation skills in complex situations, and de-escalate emotional and tense situations; Ability to work independently and manage day-to-day tasks; Ability to plan and execute work effectively, including delegating fairly across team members; Considerable knowledge of methods and principles of casework supervision and training; Thorough knowledge of social work principles, North Carolina's child welfare practice model, techniques, and practices, and their application to complex casework, groupwork, and community and system issues; Knowledge of a wide range of medical, behavioral, and/or psychosocial problems that children and families may be experiencing; Considerable knowledge of family and group dynamics, intervention techniques, and laws, regulations, and policies that govern the program; Considerable knowledge of governmental and private organizations, and resources in the community; Ability to prepare and edit written documentation such as letters, court reports, budget documents, and grant applications; Ability to competently testify in court as needed and assist social work employees with preparing and testifying in court; Ability to communicate effectively and express ideas clearly, with individuals from varying cultures and backgrounds via phone and through personal contact, and provide equitable treatment to all; Ability to use best practices, strategies, professional judgment, and time management skills in complex situations; Ability to plan and coordinate with both internal and external parties; Ability to work effectively as a member of a team; Ability to demonstrate critical thinking skills; Ability to demonstrate excellent listening skills; Ability to demonstrate good public relations and customer service skills; Ability to perform work using local and state technology systems, including PATH NC, CWIS, Northwoods, iiReception, Microsoft Office, internet browsers, virtual meeting platforms such as Microsoft Teams and Zoom, and other commonly used electronic equipment and programs; Ability to establish and maintain effective working relationships with County officials, department heads, court partners, peers, associates, and the general public. Physical Requirements This work requires the occasional exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires sitting, speaking, hearing and repetitive motions, frequently requires touching or feeling and occasionally requires standing, walking, climbing, balancing, reaching, pushing, pulling and lifting; work has standard vision requirements; work requires vocal communication to express or exchange ideas orally; work requires hearing to perceive information at normal spoken levels; work requires preparing and analyzing written or computer data; work is generally performed in a moderately noisy location (e.g. business office, light traffic.) Must be able to operate a vehicle and perform fieldwork. Work settings include the Department of Social Services, referral/resource agencies, court, and the homes of individual. Home visits are made to often crowded, unsanitary dwellings, which lack proper lighting, handicap access, and other amenities. In addition, homes are often sub-standard and may be infested with pests. The position is exposed to regular traffic hazards and adverse weather conditions. Special Requirements •Must be fingerprinted and successfully pass a Criminal History Record Check with the North Carolina State Bureau of Investigations (NCSBI)•Must possess a valid North Carolina driver's license. Must complete all applicable required training, including Confidentiality, Civil Rights, FEMA and Red Cross Shelter Training, Bloodborne Pathogens, applicable adult services program training, new employee orientation, and Chatham County Department of Social Services Policy and Procedures. Chatham County is fully committed to equal employment opportunity (EEO) principles and issues this anti-discrimination/EEO compliance clause to support and maintain employee's rights and responsibilities relating to equal employment. The core of equal employment opportunity is the right to work and advance on the basis of merit, ability, and potential, free from prejudice or discrimination. In accordance with the applicable anti-discrimination statutes, executive orders, and other authorities, Chatham County protects employees against discrimination, to the fullest extent of law, on the basis of race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity, age, disability, genetic information, marital status, political affiliation, whistleblower activity, parental status, and military service (past, present, or future), and against retaliation for participation in EEO activity or opposition to discrimination. Chatham County has over 600 employees who play an important role in planning, designing, and maintaining government programs while delivering good customer service and maintaining fiscal responsibility. Our employees are our greatest asset, and we place a high value on training, so employees are well-educated and well-trained. Sure, while various career opportunities exist, none are as rewarding as working for Chatham County. We offer a competitive benefits package to full-time employees (working 30+ hours per week) including health care, dental, vision, retirement, 401(k), flexible spending accounts, life insurance, long-term disability, holidays, and paid leave. To learn more details, visit the benefits page on our website. 01 I understand that offers for this position are contingent upon successful completion and passing of fingerprinting and a criminal history record check to be processed by the North Carolina State Bureau of Investigations. Yes No Required Question Employer Chatham, County of (NC) Address 297 West Street Pittsboro, North Carolina, 27312 Phone 919-542-8200 Website https://www.chathamcountync.gov/