Child Support Caseworker I/II

Under general supervision, establishes, enforces, collects and disburses child support orders and payments; and performs other work as assigned.

DISTINGUISHING CHARACTERISTICS

Child Support Caseworker I is the entry-level class in the Child Support Caseworker series. Initially under close supervision, incumbents learn office, County and department procedures. As experience is gained, incumbents work more independently within established guidelines. Child Support Caseworker II is the working level class of this series, fully competent to independently perform a variety of child support services. Positions are characterized by the presence of fairly clear guidelines form which to make decisions and the availability of supervision in non-routine circumstances. Progression to higher level of this series is based upon certification from the department head and confirmation by the County Administrator that the employee is performing at the higher level and is assigned the relevant duties on a regular basis. Employees in the class of Child Support Caseworker I are normally expected to qualify for promotion to Child Support Caseworker II within twelve months of hire into the class. The Child Support Supervisor is distinguished form the Child Support Caseworker in that the former not only participates in the management of the caseload but also responsible for supervisor of the program and the staff assigned to the unit. The Child Support Caseworker is distinguished form the Administrative Clerk series by its participatory responsibility in the enforcement of all actions necessary to fulfill the legal requirements associated with the Child Support orders. The duties listed below are examples of the work typically performed by employees in this class. An employee may not be assigned all duties listed and may be assigned duties which are not listed below. Establishes child support obligations; interviews custodial and non-custodial parents; reviews and verifies financial statements, records and documents; drafts legal documents and correspondence; completes worksheets and forms; prepares case transfer; prepares case for default or contempt proceedings; prepares various reports. Locates absent parents through postal, DMV, state and federal records, employment inquires, and other methods. Establishes parentage by contacting alleged father, arranging for DNA testing, and completing appropriate forms and documents. Collects and disburses child support payments; balances receipts and payments; prepares and mails checks; posts and balances accounts. Answers questions from Nevada State Welfare, other jurisdictions and agencies and the general public about child support policies, procedures, regulations, and individual cases. Appears in Court on behalf of the State of Nevada as a witness in child support case matters. Establishes wage withholdings and garnishments; locates assets and places liens; intercepts unemployment, IRS, SIIS, and other benefits. Maintains computerized and paper records and files.

Knowledge and Ability:

Knowledge of basic office procedures; basic arithmetic and bookkeeping. Ability to interview individuals in order to gather specific information; read and understand complex rules, regulations, and procedures; deal with stressful situations; deal with people from a wide variety of backgrounds; type and use a keyboard accurately; operate standard office machines. Any combination of training, education and experience that would provide the required knowledge and abilities. A typical way to gain the required knowledge and ability is: Graduation from high school or possession of a G.E.D. certificate and two years of work experience in an office or other environment that included substantial public contact and gathering and reviewing a variety of legal documents. Humboldt County is an Equal Employment Opportunity provider in the services it offers.