Job Description
Work That Matters. Support That Lasts. At VisionQuest (VQ) , we serve children, youth, and families during some of the most critical moments of their lives. Our teams help young people overcome challenges, build resilience, and move toward brighter futures. VQ is a national child, youth, and family services organization providing residential programming, community-based services, and in-home support across the United States. We partner with state and federal agencies to deliver services where the need is greatest and to strengthen the communities we serve. Every role at VQ contributes to meaningful impact. Whether working directly with youth or supporting the professionals who serve them, your work helps create opportunity and stability for the next generation. Why build your career at VQ? Purpose-driven work Every role contributes to helping children and families succeed. Fair and responsible compensation We are committed to transparent and equitable pay practices. Career growth opportunities Internal promotions and leadership development pathways. Professional leadership culture Accountable, supportive leadership focused on long-term success. Comprehensive Benefits Medical, Dental, and Vision coverage Flexible Spending Accounts Employee Assistance Program Company-paid Life and Short-Term Disability 401(k) with employer match At VQ, we are building more than programs. We are building careers that make a difference. The Supervised Visitation Aide supports the safe, structured, and supportive operation of the Supervised Visitation program for families involved with the child welfare system. This role is responsible for monitoring and documenting visits between parents and children, ensuring a comfortable, welcoming, and trauma-informed environment. The Aide promotes positive interactions while maintaining safety, neutrality, and compliance with agency, state, and federal guidelines.
ESSENTIAL FUNCTIONS
Visitation Supervision & Support Provide direct supervision during family visits to ensure safety and compliance with visitation guidelines. Create a welcoming, child-friendly, and supportive environment that promotes positive parent-child interactions. Intervene when necessary to redirect inappropriate behavior, ensuring a safe and structured visit. Support parents in engaging positively with their children, while maintaining professional boundaries and neutrality. Family Engagement & Observation Observe, document, and report on family interactions during visits, noting strengths, challenges, and areas of concern. Provide clear, factual, and timely written documentation for case records and court-related reporting. Maintain open and professional communication with caseworkers, supervisors, and other stakeholders regarding visit progress. Uphold confidentiality in all matters related to families and cases. Safety & Compliance Ensure visits occur in accordance with court orders, case plans, and agency policies. Conduct pre- and post-visit checks of visitation rooms or community locations to ensure safety and cleanliness. Report any incidents, safety concerns, or violations of visitation rules promptly to the supervisor. Follow all VisionQuest policies, child welfare regulations, and Occupational Health and Safety standards. Teamwork & Training Work collaboratively with Children and Youth Services staff, caseworkers, and VisionQuest colleagues to support case goals. Participate in required trainings, including trauma-informed care, mandated reporting, first aid/CPR, and crisis intervention. Assist with the orientation and training of new visitation staff as requested. Attend staff meetings and maintain communication with supervisors to ensure consistency of services. Other tasks and responsibilities as assigned by supervisor(s). SKILLS & ABILITIES
Excellent observational and documentation skills. Strong verbal and written communication abilities. Ability to remain neutral and objective in emotionally charged situations. Demonstrated cultural sensitivity and understanding of diverse family systems. Ability to remain calm and professional in high-stress or crisis situations. Strong organizational skills with attention to detail. Ability to work independently and collaboratively as part of a team. EDUCATION & EXPERIENCE
High school diploma or equivalent degree. 1 year employment experience in the child welfare field working with children and/or adolescents in a social service setting. QUALIFICATIONS
Must be 21 years of age or older. Flexible schedule (evening, weekends, holidays) to facilitate program services. May be required to pass a drug test. Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background. May be required to obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification. Must have a valid driver's license and be eligible to drive to facilitate program services. WORKING CONDITIONS/PHYSICAL REQUIREMENTS
May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds infrequently. Performs tasks that may involve standing or walking 50% of the day; sitting 50% of the day. May bend, stoop, reach and grasp as necessary. Must be able to provide First Aid and CPR. The pay range for this role is: 20 - 20 USD per hour(476 Supervised Visitation)
