Coordinator, Proctoring Services

JOB The Coordinator, Proctoring Services position directly supports students by coordinating. preparing, and proctoring a variety of tests: course/course related tests, placement assessments, CLEP, GED, Firefighter, Proficiency, and outside institution tests. This position ensures that students who are eligible receive their approved disability accommodations for tests/assessments through partnership with the Office of Accessibility, as well as faculty, as appropriate. The coordinator prioritizes connecting with parties in a meaningful, trauma-informed way to promote a sense of belonging on campus. This position manages and maintains test security, confidentiality, and upholds the integrity of the Testing Center.

Shift:

Monday - Friday; 8:00am - 5:00pm plus evenings and weekends as needed.

Location:

Springfield LocationThis position is eligible for limited telecommuting opportunity on Fridays, with approval. This is subject to change per College needs.

EXAMPLE OF DUTIES

Serves as the College's Accuplacer Administrator and oversees the Accuplacer systemSupports and trains student/CCMEP staff on testing protocolsAdministers a variety of academic and specialty tests to students with and without disabilitiesProctors tests, ensuring test integrity is upheld both virtually and in personMaintains positive rapport and effective communication with faculty, staff, and studentsCreates a welcoming and supportive atmosphere for testersCreates and maintains reports on testing dataDemonstrates attention to detail and timeliness in test preparation, administration, and returning materials to facultyManages email accounts, assessment spaces, and student/part-time staffingInitiates calls to ensure students are aware of their appointment and taking the appropriate assessmentWorks both independently and as part of a team, using critical thinking and problem-solving skillsAnswers phones, accessing and responding to voicemail quickly and efficientlyPerforms all other duties as assigned by the supervisor

SUPPLEMENTAL INFORMATION

Physical RequirementsThe work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, driving an automobile, etc. No special physical demands are required to perform the work. Work EnvironmentRegular exposure to favorable conditions such as those found in a normal office.