Human Services Area Coordinator

Human Services Area Coordinator State of Wisconsin - Children and Families Green Bay, WI Job Details Full-time $30.00 - $40.94 an hour 2 hours ago Benefits Mileage reimbursement Qualifications Customer communication Handling customer inquiries Technical user customer support Child & family services Document review Legal compliance Full Job Description Introduction The Wisconsin Department of Children and Families (DCF), Division of Family & Economic Security (DFES), Bureau of Child Support (BCS), Intergovernmental Services & Operations Section is currently recruiting to fill a Human Services Area Coordinator position. DCF offers great benefits , personal growth opportunities and work-life balance as a State of Wisconsin employee; and the intrinsic reward associated with serving the children and families of Wisconsin. To learn more about DCF's complete compensation package, please visit our Total Rewards Calculator! This position may allow hybrid work for a portion of the work schedule up to 95% depending on the employee's preference and needs of the work unit. Any hybrid work flexibility that may be available will be discussed in more detail in the interview process. For positions that do allow hybrid work flexibility, employees may need to report to a DCF office location on short notice. There is no mileage reimbursement when traveling to the headquarter location. Our DCF locations are in the following cities: Madison, Milwaukee, Green Bay, Eau Claire, and Rhinelander. Employees need to report to the 201 W. Washington Ave. Madison, WI office or the 635 N 26 St. Milwaukee, WI office on their first day for onboarding and orientation. High speed internet access is required to meet the needs of remote work. Come see why DCF is such a great place to work! DCF is committed to the important work of helping children, youth and families become safer, more secure and progress down the road to true independence. For more information about DCF, visit our website at http://dcf.wi.gov/ . Position Summary This position is responsible for fulfilling the duties of the federally required Central Registry for the Child Support program. This position also provides program support and policy interpretation to child support professionals in Wisconsin county child support agencies (CSAs), other states, tribes, and countries. This position is knowledgeable of intergovernmental case processing; monitors and evaluates CSAs to determine accurate and timely intergovernmental case processing; and coordinates to resolve intergovernmental case processing issues with other states, tribes, and countries. View the complete position description. Salary Information The classification title for this position is Human Services Area Coordinator. The starting salary is between $30.00 and $40.94 per hour ($62,400 and $85,155 annually), depending on qualifications. Pay for current State of WI employees will be based on the compensation plan in effect at the time of the appointment. Pay for current state employees who are transferring will be determined based upon the pay on transfer rules (higher level duties or equity) as outlined in the compensation plan in effect at the time of appointment. The pay schedule/range is 07-03. A one-year probationary period may be required. Job Details Due to the nature of the position, final candidates may be required to allow DCF to conduct a security background check to determine whether the circumstances of any pending charges or convictions would be substantially related to the job being filled. Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DCF sponsorship.) The Department of Children and Families does not sponsor visas, either at time of hire or at any later time. Qualifications Minimally qualified applicants will have: Experience reviewing legal documents in order to determine next steps for compliance (reading court orders, intergovernmental forms, general testimony, court notes and other documentation to understand statuses of cases). Experience providing technical assistance (responding to questions, external states/agencies, advising on child support cases and policies, etc.). Both written and verbal in a customer service setting. Experience working with a large data system that supports and documents the work effort (such as

KIDS, CARES

Worker Web, etc.) Experience interpreting/applying program and/or policy requirements (statutes, administrative rules, regulations, and/or policy manuals) Well-qualified applicants will have: Experience administering child support or other human service programs (performing locate, paternity establishment, court order establishment, enforcement, intergovernmental case processing, review and adjust, etc.). Experience facilitating a meeting (creating agendas, asking questions, gathering input, coordinating relevant stakeholders to speak) Experience performing system process improvement (identifying a system problem or enhancement, participating in user acceptance testing, communicating the system change to users, etc.) How To Apply If you haven't already done so, you will need to create an account and apply online. You must apply online to be considered for this position. Application materials will not be accepted if received in an e-mail, as a hard copy or a fax. Applications received after the deadline will not be accepted. After you are logged in and are viewing the announcement, click "." You will be asked to provide your personal information and required materials. Online applications that do not include all of the requested materials will not be considered. Your letter of qualifications and resume are very important parts of your application at DCF and are used during our evaluation process to determine your qualifications as they relate to the job. View instructions on developing your resume and letter of qualifications for your DCF application and what should be included in these materials. Submitted materials will be evaluated by one or more subject matter experts and qualified applicants will be invited to participate in the next step of the selection process. The State of Wisconsin is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to providing equal employment opportunities to applicants of any race, color, ancestry, religion, sex, national original, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations to qualified applicants and employees with disabilities. The State of Wisconsin offers a special program for qualified veterans with a 30% or greater service-connected disability. If you are a qualified veteran, please visit the Veterans Employment page for application instructions to be considered for the Veterans Non-Competitive Appointment program. Permanent classified state employees who are eligible for consideration (transfer, voluntary demotion, or former employees as a reinstatement) must complete the application process to apply. Deadline to Apply The deadline to apply is 11:59 PM on July 8, 2026 . If you need assistance with the online application process, please contact, Megan Harper at 608-712-8730 or via email at . Please see the Frequently Asked Questions for general wisc.jobs user information and technical assistance.