Lead Case Manager / Family Stabilization Coordinator

Lead Case Manager / Family Stabilization Coordinator Mending Our Mistakes, Inc. (M.O.M.)

Position Type :

Full-Time Reports To :

Executive Director /

Program Director Location :

Malvern, Arkansas and surrounding service areas

Pay :

Depending on experience and qualifications

Position Summary :

Mending Our Mistakes, Inc. (M.O.M.) is seeking a compassionate, organized, and dependable Lead Case Manager / Family Stabilization Coordinator to help support parents and justice-involved individuals working to rebuild stability in their lives and relationships with their children. This position serves as the primary coordinator for participant services and support plans. The Lead Case Manager will work directly with individuals experiencing barriers related to housing instability, transportation, employment, court involvement, family separation, child support issues, reentry challenges, and financial hardship. The ideal candidate is highly organized, able to build trust with participants, and committed to balancing accountability with encouragement and support. This role requires strong communication skills, professional documentation, problem-solving ability, and a belief that people are capable of growth and restoration. Lived experience with overcoming hardship, recovery, family reunification, justice involvement, or rebuilding after personal challenges is valued within our organization. Core Responsibilities 1. Participant Case Management Conduct participant intake assessments and identify barriers to stability Develop individualized service and stabilization plans Monitor participant progress toward program goals Maintain regular communication and follow-up with participants Coordinate referrals to community resources and partner agencies Assist participants with goal-setting, accountability, and problem-solving 2. Service Coordination Coordinate support services related to: housing employment transportation financial literacy parenting support recovery resources behavioral health referrals supervised visitation support Work collaboratively with peer mentors, housing staff, volunteers, and partner organizations Assist participants with navigating systems and appointments 3. Documentation & Compliance Maintain accurate participant files and case notes Document services, referrals, participant engagement, and progress Assist with grant reporting and data tracking requirements Ensure confidentiality and compliance with organizational policies Help maintain organized program records and reporting systems 4. Leadership & Team Support Help guide and support peer mentors and support staff Assist with participant scheduling and service coordination Support program operations and community outreach activities Participate in staff meetings, trainings, and collaborative planning Preferred Qualifications (but not necessarily required): Experience in case management, social services, reentry services, peer support, behavioral health, housing services, or related fields Strong organizational and communication skills Ability to work with individuals experiencing crisis, instability, or complex barriers Experience with documentation, reporting, or client tracking systems preferred Knowledge of Arkansas community resources preferred Ability to maintain professionalism, boundaries, and confidentiality Valid driver's license and reliable transportation preferred Valued Qualities Compassion balanced with accountability Strong listening and problem-solving abilities Ability to remain calm under pressure Dependability and professionalism Respect for individuals from diverse backgrounds Belief in second chances, family stability, and restoration Benefits May Include Flexible scheduling where operationally possible Paid training and professional development opportunities Opportunity for advancement as programs expand Supportive, mission-driven work environment Trauma-informed and peer-supportive workplace culture Mileage reimbursement for approved work-related travel Paid holidays (if applicable) Paid time off accrual after introductory period Access to community training and certification opportunities Flexible field and office work balance Leadership development opportunities Potential eligibility for future employer-sponsored benefits as the organization grows Additional Information This position is expected to begin following anticipated funding decisions and program implementation timelines. Interviews may be conducted prior to award notification, with final hiring decisions anticipated in July or August 2026. Mission Alignment At Mending Our Mistakes, Inc., we believe many families are navigating systems without the support structures necessary to achieve long-term stability. The Lead Case Manager plays a critical role in helping participants move from crisis and instability toward accountability, structure, employment, stable housing, and healthier family relationships. This position helps ensure participants are seen not simply for their past mistakes, but for their potential to rebuild and move forward.

Pay:

$19.50 - $23.50 per hour Application Question(s): This position requires detailed documentation, coordination across agencies, and maintaining accurate records for grant and compliance purposes. Describe the systems or methods you use to stay organized when managing multiple participants or responsibilities. Tell us about a time you worked with someone who was resistant, overwhelmed, emotionally escalated, or inconsistent in participation. How did you respond while maintaining accountability and professionalism? Our organization serves parents and caregivers involved in stressful family situations, including custody, visitation, and reentry-related challenges. What interests you about this type of work specifically? This role requires balancing empathy with accountability. What does 'supportive accountability' mean to you in a case management setting? Lead Case Managers may assist in coordinating transportation, appointments, workforce activities, supervised visitation scheduling, referrals, and peer mentor communication. Which of these areas do you feel most confident handling, and which areas would you want additional training in? Describe your experience working as part of a multidisciplinary team that may include peer mentors, behavioral health providers, workforce partners, or justice-system stakeholders. What qualities do you believe are most important when building trust with individuals who may feel judged, discouraged, or disconnected from support systems? We encourage all candidates to research our organization by viewing our website before proceeding: https://mendingourmistakes.org/ Describe your experience working with individuals or families facing multiple barriers simultaneously (examples may include housing instability, justice-system involvement, child welfare concerns, behavioral health needs, transportation barriers, or unemployment). How did you prioritize support while maintaining professional boundaries?

Experience:

Direct Case Management:

2 years (Required)

Location:

Malvern, AR 72104 (Preferred) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to

Commute:

Malvern, AR 72104 (Required) Willingness to travel: 50% (Required)

Work Location:

Hybrid remote in Malvern, AR 72104